Field Service Engineer
Overview:
Agfa Corporation is currently looking for a Field Service Engineer with dedicated responsibilities for supporting the install base of MPRESS Industrial Inkjet systems throughout the NAFTA region. This salaried position will be based in Southern California. Major responsibilities center on providing expert product installation services, system level training, and on-going technical support, primarily in Western NAFTA. Strong customer relations and communications skills are required.
Responsibilities:
The MPRESS Field Service Engineer is often the direct link between Agfa and the customer. The customer's perception of Agfa, its products and services is a reflection of the service received from the MPRESS Field Service Engineer. Additional responsibilities include:
- Responsible for first line and second line support for MPRESS Industrial Inkjet Systems NAFTA wide.
- Works independently to maintain regular communications with customers and provide prompt problem resolution to insure total customer satisfaction.
- Performs installation, training and hardware/software maintenance for Agfa and third party products supported by Agfa.
- Is part of the Regional installation team
- Is part of the virtual Local Competence Center for Inkjet
- Utilizes the Agfa Service Management System to report service interventions, and uses Agfa defined problem escalation systems to report issues not resolvable through normal channels.
- Interfaces and communicates seamlessly with HQ teams as necessary
- Up to 70% travel may be required throughout North America. Must have the ability to travel internationally (required).
Qualifications:
Education: Associated Degree with 5 + years experience
Primary job skills:
- Experienced in the use of Windows PC, Macintosh and networking.
- Can work independently and in a professional well-structured manor.
- Comfortable in front of people and able to provide professional training and instruction
- Focused on customer satisfaction and loyal to employer
- Required to possess a particular expertise in electronics, mechanics and engineering as it pertains to Digital UV Inkjet printing.
Specific Technical Requirements
Knowledge of electronics:
- Reading electrical schematics
- Measuring and understanding of electrical readings (v-Amps-Hz….)
- Distribution of electricity. (high voltage AC /low voltage DC)
- Data communications and protocols
Knowledge of mechanics
- Motors and Motor Controls (DC-AC-Steppers-Servo)
- Drive technology: Chains, gears, belts…
- Measurement techniques
- Rotation (RPM…)
- Translation
Knowledge of control engineering: (Flow, pressure, temperature…)
- Valves
- Pumps
- fans
- Heating elements
- Sensors: flow, temperature, level…
- Compressed air
Agfa Corporation is an Equal Opportunity Employer
