Field Service Rep
Field Service Rep - Defense 3/4
Position Description Provides technical field support to US Navy customers operating/maintaining the E/A-18G aircraft. Initiate corrective actions to ensure customer satisfaction with Boeing products and services. Advises the customer with troubleshooting procedures for multiple systems and specialty coverage. Resolves maintenance and operational issues. Interprets technical documents, monitors product performance, and makes recommendations for resolution of potential issues. Utilize technical expertise and company knowledge to assist the customer in the operation and maintenance of the E/A-18G by investigating product problems, determining cause, and developing and implementing corrective actions. Able to anticipate customer expectations and act as the onsite liaison between Boeing and customer personnel. Work unsupervised for extended periods of time in a wide variety of cultural and economic environments. Develops and conducts ad hoc training. Other Job related information Requires extensive technical expertise in the operation, problem analysis, troubleshooting and interface with associated aircraft systems. This includes electronic flight controls and air data computer, communication system, INS, IFF, data link, electronic warfare equipment, radar, mission computers, multi-purpose displays, digital map set, video recording, infrared and laser systems, SMS, command launch computer, gun, pylons, bomb racks, and launchers. Must be able to develop training material and technical briefings, as well as provide both formal and informal training. Possess political and communication skills to be able to function without support from other field service representatives. Develop and provide solutions to a wide variety of highly complex technical problems without assistance. Is knowledgeable in and promotes sound maintenance practices. Propose changes and improvements to existing procedures through approved review processes. Interface directly with senior customer personnel as the primary technical contact on significant issues requiring multiple solutions and coordination across company and customer organizations. Prefer Boeing experience. EA-18G experience desired. F/A-18 E/F experience a plus. Long-term domestic assignment at NAS Whidbey Island, WA. Requires frequent short term travel. Requires extended deployments aboard US aircraft carriers and at remote locations. Secret security clearance required.