Field Service Tech
Lexmark International, Inc. (NYSE: LXK) provides businesses of all sizes with a broad range of printing and imaging products, software, solutions and services that help customers to print less and save more. Perceptive Software, a stand-alone software business within Lexmark, is a leading provider of enterprise content management software that helps organizations easily manage the entire lifecycle of their documents and content, simplifying their business processes, and fueling greater operational efficiency. In 2010, Lexmark sold products in more than 170 countries and reported more than $4 billion in revenue.
Field Service Technician
JOB SUMMARY:
Working in assigned territory, is responsible for the overall remedial and scheduled service support of Lexmark KEY/DFM other Lexmark accounts. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.
RESPONSIBILITIES:
· Respond to dispatched service calls in assigned territory within Customer SLA commitments
· Accurately diagnose, repair maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
· Effectively schedule calls to manage SLA requirements across assigned activities
· Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure
· Assist customer with any reported issues or questions on Lexmark product(s) or offerings
· Train Customer on appropriate usage of Lexmark product features
· Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
· Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts returns and tracking
· Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
· Present a positive image through proper attire, communication skills and personal grooming.
ADDITIONAL RESPONSIBILITIES:
Assumes other special activities, responsibilities, and special projects from time to time as directed.
EXPERIENCE AND SKILLS:
· 3-5 years in field service or customer support
· Strong electro-mechanical aptitude
· 2-5 Years experience in servicing printers, hard copy devices, or imaging products
· Excellent driving record
· Valid drivers license
· Sound administrative skills
· Ability to properly lift 60 pounds or less frequently
PERSONAL CHARACTERISTICS:
· Excellent communication skills, written and verbal.
· Customer service orientation
· Positive attitude
· Ability to learn quickly
EDUCATION:
· High school diploma or GED
· Associates degree in electronics or equivalent
Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now at www.lexmark.com/employ. 
Reference job ID 120136