Field Technician Associate – Arnold, MO
Essential Job Functions
- Responsibilities include the breakdown of existing systems, removal and proper disposal of existing equipment and installation of VDI equipment, troubleshooting problems as they arise. This includes insuring proper, well coordinated communications with the customer, maintaining required documentation of equipment, sanitizing hardware for disposal, updates to Change Management, DPAS updates, and resolving Systems Integration issues as they arise during the deactivation process.
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analysis and prepares reports on system problem trends and issues.
- Must have TS/SCI to work on program.
Qualifications
Basic Qualifications
- High school diploma or G.E.D.
- Seven or more years of field support experience
- Experience working with the company's hardware, software and equipment products
- Experience working with customer technology and support requirements
Other Qualifications
- Good interpersonal skills to work with customers and other unit personnel
- Good analytical and problem solving skills
- Good communication skills
- Good time management and organizational skills
- Ability to resolve hardware and equipment problems
- Willingness to travel
January 19, 2007
• Tags: Arnold, Field Technician Associate, Missouri Us, MO, SCI Clearance Required Job in Arnold, TS • Posted in: General