Field Technician Associate – Desktop Support – (Ut
Description
Essential Job Functions
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analysis and prepares reports on system problem trends and issues.
Qualifications
Basic Qualifications
- High school diploma or G.E.D.
- Seven or more years of field support experience
- Experience working with the company's hardware, software and equipment products
- Experience working with customer technology and support requirements
Other Qualifications
- Must be a US Citizen
- 5-7years experience withdeskside PC desktop support
- 5-7 years experience with install/configure Microsoft Windows
- 5-7 years experience with troubleshooting and resolving hardware and software issues with Win 7/XP based OS Systems
- 4+ years of basic network experience to help troubleshoot local VLAN
- 4+ years experience withNetwork Engineering
- 2+ years experience withASA Firewalls
- Good interpersonal skills to work with customers and other unit personnel
- Good analytical and problem solving skills
- Good communication skills
- Good time management and organizational skills
- Ability to resolve hardware and equipment problems
- Willingness to travel
October 12, 2010
• Tags: (Ut-09cn) Portland, Desktop support, Field Technician Associate, Tennessee Us, TN Job in Portland • Posted in: General