Freedom Pass and Blue Badge Team Leader

Freedom Pass and Blue Badge Team Leader

Job purpose

• To lead on the strategic and operational development of the council’s blue badge and freedom pass service and the taxicard service.
• To develop, maintain and improve systems, policies and processes which encourage ‘right first time’ service delivery.
• To lead on and develop systems and processes that assist in the identification of the fraudulent use of badges and passes.
• To manage the Travel Support Officer.
• To manage the clienting function of the council’s outsourced OT contracts in relation to procurement and contract management.
• Manage and control the OT contracts budget and assist in the control of the taxicard budget.
• To lead on specific projects, undertaking research and analysis of specific issues and drafting reports.

Duties

• To be the lead officer for the Travel Support Service (including the taxicard service) and contribute to achieving the council’s overall vision for improved customer care and improved quality of front line services.
• Develop, implement and continuously review a strategy for delivering an efficient service to the public.
• Develop and maintain a comprehensive case management system and other records and information that is credible, relevant and effective in analysing performance and influencing decisions in future plans and strategies for the service.
• To provide reports and analysis on the performance of the Travel Support and Taxicard Service - making recommendations for improvement in service delivery, as appropriate.
• Manage the decision making process for both blue badge and freedom pass applications and the appeals process.
• To lead on contract management, to ensure that the council’s contractors provide an efficient and effective service at all times.
• Build effective working relationships with Blue Badge and Freedom Pass services across London making an effective contribution to the London wide network and ensuring that Southwark learns from the London-wide experience. To include regular meetings deemed to be suitable.

May 29, 2015 • Tags:  • Posted in: General

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