Freight Brokerage Dispatcher Job in Taylor 48180, Michigan US
Third Party Logistics Company that has been providing quality transportation solutions, tailored to accommodate the needs of our customers. We are growing and need a Brokerage Dispatcher. This position is located at our Taylor, MI location. As a company, we are looking for candidates who want to make a difference in managing our drivers, time and assets. Seeking a self starter with prior freight brokerage experience. Must be outgoing, organized have the ability to multi task. Must have strong computer communication skills.... Must have 2-3 yrs experience in dispatching or load planning of truckloads.
As a Freight Brokerage Dispatcher, you will be sourcing available backhauls and negotiating with carriers for the best rate and service. You will also manage daily flow of freight from pick-up through delivery. Position involves heavy client interaction. Company environment is fast paced and challenging.
Major Tasks Responsibilities:
- Utilize the most efficient and cost-effective means of transport after analysis of shipping requirements.
- Work with shippers in order to solicit new brokerage/forwarding opportunities
- Heavy usage of the telephone and internet will be necessary at all times.
- Negotiate rates and accessorial charges with carriers on behalf of the company for services performed by the carrier on a shipment by shipment basis.
- Prepare various analysis for costs, profit and forecasting
- Dispatch shipment to the OTR carrier by placing all information into the company operating system while monitoring the pickup, transit and delivery of that shipment. Identify any delays associated with the shipment and implement corrective actions whenever possible. Coordinate and communicate all shipment information to sales personnel, shipper, and consignee.
- Develop deep knowledge and understanding of customers' products and OTR requirements.
- Become an expert on company carrier database, identifying which carriers operate within what origin and destination lanes, operating what type of equipment and at what cost.
- Constantly organize and add to carrier database by cultivating new relationships and developing strong rapport with newly identified carriers.
- Must be able to manage and direct a fleet of trucks and drivers.
- Know, understand and enforce company policies.
- Accurately input loads and driver related information into the companies dispatch system.
- Responsible and accountable for the profitability and future development of the trucking company.
- Maximize equipment utilization, personnel and training.
- Schedule the day-to-day movement of freight with drivers and customer service.
- Must be able to manage customer complaints. Capable of developing and reporting the corrective action necessary to correct the service issue.
Job Requirements:
- High School Diploma required. College degree in transportation or business strongly preferred.
- Minimum 2 - 3 years experience required in similar role within the Freight Brokerage or Trucking Industry.
- Prior dispatch experience working for a Freight Brokerage company.
- Strong knowledge of CSA regulatory issues, DOT Truck Regulations and truck shipping laws required.
- Established following of carrier resources is a plus.
- Strong working knowledge of MS Office programs, including Excel and Word software.
- Proficient verbal and written communications skills
- Superior customer service and excellent telephone skills a must.
- Must possess the aptitude to plan, organize, prioritize and manage multiple tasks.
- Must have a -Hunter Mentality-. Thinking outside the -Box- is encouraged.
- Must consistently demonstrate a high level of integrity, dependability and professionalism at all times.
- Articulate interpersonal communicator who thrives on motivating and inspiring others
- Must work well with others and have the ability to adapt to rapidly changing customer requests.
- Goal oriented
- Able to develop existing customers and new business
- Excellent leadership and management skills
- Be a team player and expound upon team concepts
- Degree preferred or experience commensurate with requirements
- Excellent follow-up skills
This is a day shift position and a compnay phone will be issued.
We offer a compensation package after 90 days including:
• Medical, Dental, Vision and Life benefits
• Paid Vacation and Holidays
Salary is commensurate with experience.
If you are an ambitious and customer-focused team player, a career at our company awaits you!