Front Office Support Analyst recruitment

Barclays Investment Banking Division is urgently requires a Front Office Support Analyst to support a number of the company's sites in the southern region. You will be responsible for 2nd line Front Office service issues in a multi domain environment which will include Windows XP and Windows 7, Active Directory, Office 2003/07, and Exchanges 5.5/2003/2007. You will be supporting the day to day work activities for the standard desktop services for the front Office users, handling and resolving incident requests and liaising with 3rd line engineers where necessary. You will be providing 2nd line support via the phone, remote desktop, and at the users workstation, investigating, diagnosing, and resolving where possible, maintaining a high level of customer service at all times. It is essential that you have a proven track record of supporting the front office of a fast paced, busy Investment Banking environment and can come in and 'hit the ground running'. You will have strong change and service management skills including creating and maintaining SLA 's and OLA's, in a multi domain environment. You must also be MCP/MCSE (or equivalent) qualified, as well as being ITIL certified.