Fulfillment & Dispatch Supervisor
My client are a large succesful group, and with that group they have the world’s largest independent airport VIP lounge programme.
The Production Fulfilment Department is about to embark on a considerable programme of change, which is being driven by a very immediate business requirement to offer the following service to our clients:
- Same Day Fulfilment Despatch
- An Expedite Service
The FDE will be active within the following key areas:
Mailing Courier Activity
The DFS will be responsible for migrating my clients current manual postage methods to online platforms, be they Royal Mail, TNT or DHL.
Once set up, the DFS will:
- Ensure that relevant output is recorded correctly on the relevant Online Account
- Work closely with the Fulfilment Supervisor to ensure that fulfillment is recorded and passed through to the Postroom in a timely manner.
- Work closely with the PDS to configure their Production system to allow full integration with Online Courier Systems, and manage the process going forward.
Document Scanning
The FDE will assist the Data Processing Department by being able to scan all documents received when required to do so.
Production Support
The FDS will be fully trained in all areas of Production, and will be able to support this area by:
- Running Production on a daily basis when other staff are unavailable
- Assisting the PDS with the implementation and sign off of all new documents.
- Providing support with integration of the Production System with any other system (eg Courier Systems, Fulfilment Systems etc)
Fulfilment Support
The FDS will assist the PDS with introducing new hardware and software to further enhance our same day fulfillment offering.
- A very high level of IT Literacy.
- Experience of Courier booking Processes and Procedures
- Experience of a Production and Fulfilment environment
- A thorough understanding of the Production and Fulfilment Cycle.
- Experience of operating Enclosing Equipment.
- A good knowledge of Global Mail processes and procedures.
- The ability to communicate in an appropriate manner to colleagues in other departments.
- Self-motivated with the ability to work as part of a team or on own initiative
- A flexible approach to working additional hours as and when required.