General Manager
cK
CALVIN KLEIN
General Manager Job Description
Reports To: District Sales Manager
Summary: Responsible for the overall performance of the store, generating sales performance, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages.
MANAGERIAL RESPONSIBILITIES:
• Identify and implement strategies and initiatives to achieve and exceed business goals
• Oversee and maintain the customer service standards to the highest possible level
• Communicate professionally and effectively with employees and all support services within the company, act as the primary liaison for corporate communications (Human Resources, Loss Prevention, Operations, Merchants)
• Represent the Calvin Klein image through personal and professional appearance
• Take responsibility for productivity and profitability of the store including sales growth, staffing and inventory results
OPERATIONAL RESPONSIBILITIES:
• Understand and comply with all company policy, procedures and operations
• Maintain the highest level of security and safety awareness within the store
• Recognize problems, analyze causes, generate alternatives and solutions
• Manage all controllable expenses, including the allocation of payroll
• Attend mall/center management meetings
LEADERSHIP RESPONSIBILITIES:
• Hire, train, motivate and supervise management and sales staff with a keen sensitivity to hiring people who have strong presentation and communication skills representative of the Calvin Klein image
• Develop all employees to be knowledgeable in areas of product, merchandising, operations, customer service, sales and growth within the company
• Effectively supervise the sales floor to ensure customer / associate awareness at all times
• Demonstrate teamwork within store and company and ensure that staff is treated professionally, respectfully and courteously
• Lead by example
To apply for this position, please send your resume to ca.jobs@pvh.com and visit us at www.pvhcanada.com.