General Manager
Store Manager Job Description
Responsible for the overall performance of the store, generating maximum sales potential, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages.
OVERALL RESPONSIBILITIES
• Maximize sales volume.
• Network, recruit, hire, train and develop store associates.
• Maintain visual presentation standards that are consistent with division philosophy and direction.
• Implement, execute and follow up on all operational policies and procedures.
• Demonstrate effective written and verbal communication skills.
• Control store expenses within allowable parameters
• Manage time and prioritize tasks.
• Assume leadership role within the store.
CUSTOMER SERVICE / SALES
• Ensure customer service is the #1 priority.
• Establish a plan for reversing negative sales trends.
• Understand and create awareness of the factors to impact sales volume.
• Effectively supervise the sales floor to ensure customer / associate awareness at all times.
• Ensure all customer concerns are addressed and resolved.
LEADERSHIP
• Motivate and develop associates to meet store goals / objectives.
• Clearly delegate activities and follow-up on all direction.
• Demonstrate teamwork within store and company.
• Take initiative and use sound judgment.
• Develop growth potential in associates.
• Lead by example.
PERSONNEL
• Demonstrate professional image and conduct.
• Follow specific divisional dress code policy.
• Ensure that store staff is treated professionally, courteously and respectfully.
• Involve and develop staff in accomplishing store goals.
• Assess and review associates ability.
• Control turnover.
• Take an active role in own development.
• Communicate staff concerns to District Sales Manager.
• Support all company / management decisions.
• Utilize all training programs / materials effectively.
• Correct unacceptable performance of associates.
OPERATIONS
• Execute and follow-up on all operational policies, procedures and directives.
• Execute and follow-up on the Inventory Shrinkage Improvement Program.
• Follow up on all audit issues.
• Ensure accuracy in all paperwork.
• Attend mall / center meetings.
VISUAL PRESENTATION
• Maintain store appearance to reflect division standard.
• Execute and maintain divisional marketing directives.
• Interpret and execute floor plans and guidelines.
• Communicate all merchandise-related issues to District Sales Manager.
• React to sell through and ensure store is well stocked.
• POS set up is timely and detailed.
• Execute markdowns and re-merchandise as needed.
• Have knowledge of the store merchandise.
• Have knowledge of sales floor and stockroom organization.
• Ensure cleanliness and organization of store.
To apply for this position, please send your resume to ca.jobs@pvh.com and visit us at www.pvhcanada.com.