General Manager -Customer & Product Management recruitment
As a powerhouse consumer brand, this organisation has stated they want to lead in outstanding customer experience and they believe their people are at the heart of this. They've begun the journey to become recognised as a brand that strives to champion the needs of consumers and have built a portfolio of leading edge customer centric services and products.
This portfolio of products has grown rapidly generating hundreds of millions of dollars in revenue, now a more sophisticated approach is required in Customer Base Management. This is a strategic role that will work with segment teams, insights teams and sales to identify issues that are driving churn and build initiatives that commercially maximise profitability of the customer base.
Candidates will need to bring a high degree of sophistication to customer management and expect to raise the bar in driving best practise. To this end leaders with the following will be highly regarded:
- Experience in a fast paced consumer services industry, with a strong 'one to one' relationship with the customer (Financial Services, Credit Cards, Telecommunications etc…)
- Understanding of how to drive commercial outcomes based on strategic customer insights
- Customer centric in approach with acquisition and retention marketing skills, able to manage a large customer base
- PL management capability of a portfolio of products comfortable with meeting revenue and EBIT targets
This is a leadership role suited to candidates with a track record of driving change and knowledge of how to increase the sophistication of customer management in a big business. As a marketer or product management professional you have the requisite level of creativity and ideas to inspire the team and customers, but balance that with an analytical skill set that enables you to make commercial decisions across a large portfolio.
This business is not only passionate about the customer; it also strives to create a climate that encourages their people to achieve their best - personally and professionally. For those inspiring leaders this is an opportune time to join in a visible and strategically important role with director level succession planning for high performers.
Please apply addressing your correspondence to Sean Garvey at Oceans Group
