German IT support role Job in Galway Ireland
The Role:
Supporting customers using SAP's OnDemand product portfolio
· Providing local language interface to German customers
o Inbound and outbound calls from/to German customers
Servicing customers from other countries in English also likely
o Translating Incidents from German to English and vice versa
o Interpreting between non-German speaking colleagues and German customers when necessary
· Analyze and resolve customer incidents by means of knowledge databases and/or verifying customising entries or hardware parameters
· Performing various monitoring tasks (IPS - Incident Progress Screening)
· Reporting complex/undocumented errors to next support/development levels
· Provide consulting for customers on how-to-, procedural issues and queries
· Engage in shift-work as scheduled
· Share knowledge with the team
Maintain Knowledge DatabaseTechnical
· Familiarity with general IT concepts
· Proficiency in using standard desktop applications - e-Mail, MS-Office, browser usage etc.
· Familiarity with general business terms and processes.
· Preferred:
o Knowledge of any one object oriented programming language (Java, C++, ABAP/4 etc).
o Familiarity with HTTP/HTTPS protocols as well as XML
o Familiarity with RDBMS database concepts
o Familiarity with operating system, networking concepts
Soft-Skills
· German speaker
· Excellent English communication - writing and speaking skills.
· Excellent research skills - drive to search for information from various sources.
· Strong team player.
· Experience with online communications
· Familiarity with Global businesses