German IT support role Job in Galway Ireland

The Role: Supporting customers using SAP’s OnDemand product portfolio· Providing local language interface to German customerso Inbound and outbound calls from/to German customers Servicing customers from other countries in English also likelyo Translating Incidents from German to English and vice versao Interpreting between non-German speaking colleagues and German customers when necessary· Analyze and resolve customer incidents by means of knowledge databases and/or verifying customising entries or hardware parameters· Performing various monitoring tasks (IPS – Incident Progress Screening)· Read more […]

March 4, 2009 • Tags:  • Posted in: General • Comments Off on German IT support role Job in Galway Ireland