(German Speaking) Trade Finance Client Services/Relationship Manager
Responsibilities:
-Full ownership accountable for Overall Quality of clients provided to you.
-Proactive outbound calls on open requests that need verbal client updates.
-Serve as primary contact person for allocated portfolio clients.
-Value Add Activities by understanding the client organization, business requirements and query pattern
-Collaborate with stakeholders
-Work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues, identify opportunities for service improvement and drive increased business.
-Build relationships and rapport Clients at transactional/operational level.
-Partner with Service Quality manager to perform in-depth analysis of delivered enquiry and complaint resolution rates to clients and agree methods to maintain consistency.
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