Global Customer Management Specialist (Sao Paolo) recruitment
LOCATION:
Sao Paolo, Brazil (After an initial training period in New York of for 6-12 months, this role is based in Sao Paolo supporting our Latin American client base.)
Reporting TO:
Matrix reporting to Regional Head of Global Client Management and LATAM Head of Sales
SUMMARY:
TradingScreen, the leading global provider of multi-broker, multi-asset trading systems to the buy-side, is accelerating the technical evolution of the financial markets by providing a fully integrated, customer-oriented trading service platform to institutional investors. The proprietary TradingScreen platform links institutional investors and sell-side firms together to facilitate order routing, algorithmic trading, execution management, clearing, and additional value-added services, such as pre-trade analysis, real straight-through-processing, post-trade analysis, and prime brokerage enabling across all asset classes. TradingScreen provides global coverage from offices in New York, London, Paris, Geneva, Sao Paulo, Sydney, Hong Kong, Singapore and Tokyo.
Candidates should be proven self-starters and after training be able to manage account relationships and provide a high level of customer service. Prospective candidates should have a reasonable level of technical product knowledge and be either a new graduate or have 1 to 2 years of proven experience in a client services environment.
After the initial training period in New York of up to 12 months, this role is based in Sao Paolo supporting our Latin American client base.
SCOPE AND
RESPONSIBILITIES:
• Managing the day to day relationships with the company’s key clients and banks in the region
• Ensuring an extremely high level of customer satisfaction
• Acting as a local liaison / escalation point for customers on all aspects of their relationship with TradingScreen
• Establish relationships in all areas of a client/bank organization - trading, operations and technology
• Ensure the firm maximizes trading volume and usage from within the existing customer base
• Work with all departments of TradingScreen to develop solutions that facilitate clients trading, workflow and STP requirements
• Identify new product or functionality enhancements to address client/bank needs within the region
• Perform internal testing and facilitate the rollout of new versions, products and functionality
• Work with Sales to identify additional opportunities for increasing volume and revenue from the existing customer base
PERSONAL
ATTRIBUTES:
- Highly professional, self-motivated and organized
- Willingness to travel.
- Excellent communication, presentation, and organizational capabilities
- Proven analytical and problem-solving skills
- Customer service orientated
LANGUAGES:
- Excellence in English and Portuguese to a business level (written and spoken), Spanish a plus
EDUCATION:
- Engineering degree required
ADDITIONAL INFORMATION:
- During the initial training period the candidate with be required to:
- Spend an extensive period on the support desk learning the products supported, the processes and procedures used, the tools available to support clients and then actively resolving client issues
- Spend an extensive period with Client Integration Services
- Learning FIX and how TradingScreen integrates clients with an STP solution
- Learning how TradingScreen services its brokers and their various products
- Spend time with Product Management Team learning the processes and procedures for managing implementations and product enhancements
- Spend an extensive period with the Account Management Team learning the processes, procedures and tools available and then actively supporting clients
Spend time with other groups and departments to ensure a well-rounded view of the company.
To apply, please send resume and cover letter to careers@tradingscreen.com and note “Global Customer Management Specialist Sao Paulo” in the subject line.