Global Rewards & Loyalty Manager Job

 

Bringing together Survey Sampling International and Opinionology, SSI (www.surveysampling.com) is the premier global provider of world-leading sampling, data collection and data analytic solutions for survey research.  SSI reaches respondents in 72 countries via Internet, telephone, mobile/wireless and mixed access offerings. Value-add services include questionnaire design consultation, programming and hosting, data processing and real-time reporting. SSI serves more than 2,000 clients, including the top-50 research organizations. With 50 + years of combined experience, SSI has 30 offices around the world.

 

As the leading supplier of samples for survey research, we have experienced consistent and exciting growth and now have an opening in our expanding organization.

 

The Global Rewards Loyalty Manager is responsible for the development and management of a global rewards strategy and loyalty program for all SSI respondent sources, continuously optimizing the strategy to ensure maximum return on investment.  This role will be the primary contact for all reward vendor relationships and internal department needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

These include the following. Other duties may be assigned.

  1. Ongoing development and implementation of our global rewards and loyalty strategy designed to maximize our respondent community’s productivity and lifetime value.
  2. Manage and report on expenses relating to the comprehensive rewards program based on strategy and budget constraints.
  3. Evaluate opportunities for increased respondent community engagement generated through marketing and optimized reward strategy.
  4. Develop business cases for new rewards programs and capabilities.  This will include investment and technical requirements and working with cross-functional teams to define high level operational requirements. 
  5. Develop, manage and communicate policies/procedures related to rewards and loyalty program.
  6. Coordinate with Finance, IT and Engineering to design, implement and monitor the technical performance of reward vendor integration.
  7. Manage all aspects of global rewards, including but not limited to:

·         Oversee the Charity program.  This includes managing the relationship with specific Charity partners and finalizing all legal contracts.

·         Oversee the management of the Prize Draw program globally.  This includes managing the relationship with any suppliers, finalizing all legal contracts, coordinating prize fulfillment, and updating the rewards policy as needed.

·         Oversee reward payments to the respondent community.  This will include coordinating with many departments to ensure respondents are being paid and in an appropriate timeframe.

·         Serve as an escalation point for the Respondent Support team for rewards and payment issues.

 

Education and Experience:

·         Bachelor’s degree and 3+ years experience in business environment with similar work experience.

Communication Skills:

·         Demonstrates highest level of ability in all aspects of communications: written, oral, listening and expressing ideas.

Analytical Skills:

·         Excellent problem solving ability.

·         Ability to analyze qualitative quantitative data, and deduction skills.

Team/ Independent Worker:

·         Ability to work both effectively independently and harmoniously with a team. 

·         Ability to build relationships and work well across functions.

·         Experience in a collaborative team environment, sharing workload and responsibilities.

Time Project Management:

·         Ability to lead, participate and manage large-scale projects.

·         Must be able to manage multiple assignments simultaneously with shifting priorities, deadlines and focus and have strong organizational skills.

·         Ability to prioritize and oversee multiple projects in a fast-paced environment.

·         Effective time management skills and ability to meet deadlines.

Business Acumen Skills:

·         Understanding of business processes.

·         Demonstrates a strong customer orientation.

·         Demonstrate cross-functional knowledge and ability to thrive in a highly complex environment.

Behavioral Traits:

·         Demonstrates strong attention to detail.

·         Demonstrates the capacity to manage changing priorities and ambiguity while remaining calm and controlled.

·         Maintains direction and focus through proactive planning and organized approaches to work. 

·         Demonstrates poise and composure under pressure.

·         Communicates a “can do” attitude and positive outlook. Willing to pitch in and do more than is required. 

·         Demonstrates initiative, resourcefulness and curiosity; asks “why?”

·         Conscientious, reliable, and punctual.

 

Our new colleague will have the opportunity to work in a fast paced and global culture, where we welcome feedback and ideas from our colleagues.

 

We offer a competitive compensation package including excellent benefits, tuition reimbursement, and growth opportunities in an informal, exciting high-tech marketing environment.

 

Send resume and salary history to opportunities@surveysampling.com . Please indicate the title of the position you are applying for in the subject line of your email.