Global Training Manager – KYC / Client On-Boarding recruitment

The jobholder will have ultimate responsibility for developing, implementing and managing a globally consistent training programme for KYC Services staff globally. This will require building positive relationships with key stakeholders within KYC, the Business, Compliance, Product functions and Technology.

The jobholder will be responsible for the delivery of high standards of client service, at the same time ensuring that all internal (eg Risk) and external (eg Compliance) standards requirements are met in full, utilising a combination of onshore and offshore resource managed as a single global team.

Some of the responsabilities will include but not be limited to:

• Provide thought leadership within KYC Services (KYCS) in the field of learning and development, establishing a globally consistent training model for all KYCS staff globally.

• Working with global and local Compliance and KYCS Policy Managers, build and maintain technical and knowledge based training modules on KYC for different roles and levels of staff within KYCS.

• Develop and maintain an accreditation process for initial and ongoing refresher training and ensure appropriate training records are maintained.

• Act as the primary relationship interface with Human Resources and the HSBC central learning and development team to ensure an effective provision of personal and management development courses.

• Work closely with and support KYCS line management in identifying training needs through competency analysis, staff development and business risk identification processes (including but not limited to career development, quality assurance and voice of the business processes, change projects etc.)

• Develop a suite of training delivery solutions (e learning, case studies, classroom etc) to support different training scenarios and processes to identify the most appropriate and effective method for a given scenario.

• Establish and lead a global team of local trainers in different jurisdictions to provide high quality and effective technical and knowledge training on KYC.

• Establish and agree with KYCS Management an annual training plan

• Establish and maintain training evaluation records, providing MI and regular updates to KYCS management on delivery against plan and training effectiveness.

• Foster a culture of meritocracy, high performance standards and high achievement amongst our people

Experience

 • Exceptional organisational, planning and management skills

• Proven team leadership and matrix management experience

• Proven experience of working with multiple stakeholders to understand requirements and translate them into detailed training plans.

• Proven ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers and consultants.

• Proven ability to prioritise competing demands

• Attention to detail 

• Candidate must have significant experience of developing and implementing training across multiple functions and geographies.