Group Technology & Operations – APAC Regional Head of Client Onboarding (Director) recruitment
About Deutsche Bank
A Passion to Perform. It’s what drives us. More than a claim, this describes the way we do business. We’re committed to being the best financial services provider in the world, balancing passion with precision to deliver superior solutions for our clients. This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you’ll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, we’re driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.
Group Technology Operations overview
The strength of technology and operations is present in everything we achieve. Delivering tailored information technology and seamless transaction solutions is essential to Deutsche Bank's global resilience. Pioneering technologies and reengineering processes, we combine exceptional levels of innovation with world-class client service.
Our division designs and develops the systems, software and solutions that make millisecond transaction times cost-effective and reliable. Every second, we face the technological and logistical challenges implicit in growth, market change and constant competition.
Business Description
Client Onboarding provides comprehensive Know Your Client New Account Opening, Client Services, Client Reference Data Analysis and Data Management solutions supporting Deutsche Bank Global Markets and Global Banking business lines including Corporate Finance and Asset Management.
The Regional Head of Client Onboarding APAC will have strategic management and oversight of the APAC Client Onboarding process across 15 APAC countries with 150 staff based onshore and in the Deutsche Bank Service Centres in India and the Philippines. The Regional Head of Client Onboarding APAC will have management of the regional Client Onboarding costs, budget and headcount and will drive process reengineering to improve data, systems, processes policies supporting Know Your Client, Periodic Review Client Reference Data for Deutsche Bank and lead the implementation of strategic technology platforms designed to streamline the on-boarding workflow that will provide a scalable and sustainable Client Onboarding operating model and promotes transparency of the status of client onboarding across all functions together with straight through processing for key Deutsche Bank operating platforms.
The Regional Head of Client Onboarding APAC will deliver a strong and consistent message to senior CBS management, business partners, Compliance, auditors (internal and external), technology and vendors and will be the critical decision maker whose actions will have regulatory, reputational and financial impact to the APAC Client Onboarding franchise within the APAC region.
Responsibilities
• Management oversight of all Client Onboarding processes to ensure highest level of service is maintained in accordance with the Client Onboarding global operating model, set Regional objectives and review action plans to improve performance.
• Senior single point of contact for Client Onboarding senior management and internal business partners and key stakeholders.
• Initiate and chair meetings with key CBS managers, business partners, stakeholders and other GBS groups e.g. SRM to understand COB specific requests or requirements and discuss strategic initiatives to review and improve client service, function and processes.
• Develop networks within DLCCG to ensure the interests of the APAC region are represented.
• Develop networks with key strategic stakeholders and business partners through chairing regular meetings to understand business requirements to design solutions that will enhance the Client Onboarding experience.
• Provide management oversight of transition (implementation) of new strategic system platforms as well as new business migrated or transferred from other business.
• Enhance existing MIS to ensure qualitative and quantative metrics are captured that will include all volumes, key risk indicators, process/conditions of satisfaction metrics and escalation of any service degradation observed via random checking, volume defined Quality Assurance (QA) or feedback from DB Business units.
• Engage with the Deutsche Bank Service Centre management on the transfer of functions from onshore branches to both India and the Philippines.
• Ensure the region maintains compliance with all global GBS and Compliance policies and implement strong process controls that will ensure the Compliance with internal/ external audit and relevant regulatory requirements.
• Review monthly quality KPI/ KRI or other metrics measured against published service targets.
• Ownership of BCM planning/DR testing.
Requirements
• Degree level or equivalent with Compliance Investment Banking qualifications or strong experience of AML/Know-your-client
• Min 10 years experience within financial services operations leading regional business teams
• Must have led process re-engineering programs successfully
• Strong communication skills both written and oral via various media i.e. e-mail, phone, face to face and conference calls
• Project management experience either around process re-engineering or new system implementation
• Passion for the agenda with a strong desire to make a quick impact to the organization through successful program delivery
• Proven leadership and drive with the ability to develop, obtain agreement and lead the execution of the regional agenda
• Proven ability to maintain key stakeholder and business partner relationships
• Manage and develop a strong team and talent pool
• Ability to take a “hands-on” approach during crisis situations
• Strong understanding of key risk and control issues relating to Know Your Client and Client Reference Data
• Strong or expert knowledge of APAC client AML/KYC requirements involving CIP, relevant client search and client KYC documentation to onboard a client on Deutsche Bank’s systems
• Analyze a variety of ad-hoc issues and opportunities, developing recommendations, action plans and where appropriate transition plans to alternative teams locations
• Experience of KYC management systems and competency in MS Office applications especially Excel and PowerPoint
• Strong analytical/problem solving skills and ability to work under pressure
• Proven ability to be able to maintain key client and business partner relationships both internal and external
• Strong client service skills with experience of providing high quality “supplier service” to product processing areas.
• Ability to meet deadlines and work on your own being able to multi-task with strong organizational skills
• Strong communication skills both written and oral
• Proficient in English
About the Rewards you can expect
Deutsche Bank offers a challenging and rewarding career where your contribution is valued and rewarded. We have an inclusive and friendly working environment coupled with excellent facilities and benefits.
Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
See more at www.db.com/careers