GS Client Operations- Pricing, AVP recruitment

Our Company

State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $21.807 trillion in assets under custody and administration and $1.866 trillion in assets under management at December 31, 2011, State Street operates in 29 countries and more than 100 geographic markets and employs 29,740 worldwide. For more information, visit State Street’s web site at www.statestreet.com

Promoting a culture of excellence

With more than 29,000 employees across 29 countries, at State Street, our people are our greatest asset. We recognize that highly skilled, engaged and productive employees are essential to our success. Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility — to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills.

We’re a company that insists on, and rewards, performance excellence. We know our success hinges on attracting the best people to join us — people like you.

We encourage you to explore the possibilities that a career at State Street can offer you.

State Street is committed to embracing diversity and inclusion in the workplace.

GS Client Operations- Pricing, AVP

Role Objectives
• Lead and motivate staff; provide leadership on business and technical issues
• Set and maintain standards of personal and professional performance/behaviour, ensuring adherence to company policies and procedures
• Responsible for resource planning and staff recruitment
• Monitor and evaluate the continuing effectiveness of processes, system and procedures initiating remedial action as necessary
• Manage the team and control additional hours worked. Monitor absence levels and trends; ensure absence management procedures are followed
• Ensure that the KPI measure, where applicable, are achieved on a monthly basis. Attend client service review meetings and act off feedback to maintain client satisfaction
• Review LETA memos and breach forms and associated documentation to ensure that appropriate remedial action is taken to minimize the risk of the error taking place again
• Develop and maintain good relationships with senior staff both within State Street and with client organisations
• Plan and manage all relevant project work allocated to the team and liaise with other departments
• Ensure a good knowledge of BCP exists within the teams
• Remove obstacles to collaboration and create processes to share information and leverage best practices across the organization
• Liaise with peers on consolidating responses to RMC, ensuring generic processes where possible
• Hold regular 1:1s to ensure regular communication with staff. Communicate effectively with clients, third parties and colleagues
• Ensure the immediate line manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact the quality of service being given
• Monitor the objective-setting process for all staff ensuring corporate deadlines are met and agree objectives for direct reports and keep up to date on the PPR system during the year
• Manage own time and activities effectively (delegating where required) setting an example through good housekeeping and time management
• Take responsibility for personal development and training
• Keep up to date with legislative and regulatory changes affecting the business
• Actively participate in the objectives and appraisal processes by completing a self evaluation and suggesting appropriate development to ensure own effectiveness in a changing business context

Pricing Specific
• Provide leadership on business and technical issues for all the teams with area of responsibility
• Manage the pricing process and monitor the progress deliverables completed within the team
• Collate and analyse regular management information, including what is required for client billing
• Provide daily / weekly MI to VP which clearly identifies the progress of the team
• Ensure that Service Level Agreements are in place and are regularly updated for all clients (internal and external)
• Ensure all clients have Service Reviews which are properly documented and for which appropriate follow-up actions are completed on a timely basis
• Act as a focal point for Client Communication by participating in service reviews and ad hoc client meetings

Skills / Experience
• Experience in managerial role
• Experience of working at management level in a fund administration or a similar environment
• Studying professional qualification (preferred) or IAQ qualified
• Ability to liase with third parties – typically clients, auditors and trustees

Talent Differentiators

Influence Courageously
• Champion team members’ ideas with more senior managers to gather organisational support
• Support the management team in embedding change on a local level, taking ownership of communicating change effectively especially during difficult times
 
Leverage Talent
• Develop others and coach for on the job performance based on the 70/20/10 model and provide regular performance feedback
• Be proactive in seeking opportunities for self development
• Be able to identify talent within the business and support their development
• Promote and provide opportunities for internal mobility amongst staff

Create the Future
• Translate corporate strategy and business gaols into actionable goals for the team
• Demonstration of effective client and relationship management skills
Fuel Innovation
• Champion creativity and be able to identify, and encourage potential savings, efficiencies in process and risks to the business

“Think” Globally
• Be able to effectively lead and manage teams across regions/locations to achieve results for the business
• Encourage the opportunity for employees to work with other countries and colleagues globally
• Ability to adapt personal style to achieve results when working with contacts in other geographic locations
 
Collaborate for Results
• Effectively manage and collaborate with other SS teams to ensure seamless service delivery to internal and external clients
• Demonstrate a proactive approach to sharing resources within the wider organisation to achieve common goals
• Use communication forums to disseminate key messages to the wider department
• Actively create interdependencies and engage people cross-functionally to help achieve goals
• Understand the impact of employee engagement on the business. Implement strategies to improve on a local level

State Street Job ID: 62666

Location: Edinburgh

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