Hardship Solutions Agent recruitment

About Us

Imagine being part of one of the world’s largest and most respected organizations, a company that employs over 300,000 people in over 100 countries. GE is a diversified technology; media and financial services company dedicated to creating products that make life better - from aircraft engines and power generation to financial services, medical imaging, television programming and plastics.

GE Money Home Lending is a one of the UK's leading specialist lenders and is a division of GE Capital. GE Capital, headquartered in Norwalk, CT, is a global provider of financial products and services to businesses, retailers and consumers. It finished 2008 with net income of $8.6 billion and total assets in excess of $572 billion.

GE Money Home Lending offers a range of finance products, including 1st Mortgages and secured personal loans. Our ranges of products are mainly sold through intermediaries and brokers.

Employing almost 1,100 staff, we are based across 2 main sites in the UK: Watford and Truro.
 

Come and work with us
Join GE and you'll enjoy a comprehensive benefits and rewards package designed to make your life easier and more enjoyable. After all, that's what you'd expect from one of the world's most respected companies.
 

As a Hardship Solutions Agent your main responsibilities will involve:

• To assess borrowers affordability through income and expenditure and offer appropriate hardship solution.
• Establish and understand customers situation and reason for Hardship
• Clearly explain to borrowers the offer and ensure all information is documented and completed appropriately
• Track and monitor cases for 90 days to ensure no re-default occurs, pro-active chasing to bring customer account back up to date
• To act in accordance with compliant handling procedures, remain compliant and up to date with regulatory requirements

What we will be looking for in you:

As you can imagine you will need outstanding communication skills and an excellent telephone manner for these roles. You will be of graduate calibre or ideally be from a financial services background and have a good understanding of the mortgage industry. Negotiation, strong customer focus and ability to manage multiple cases so excellent organisational skills are key for this role. We will provide full training on these roles.