Head CSIS Provider Management (w/m)
Head CSIS Provider Management (w/m)
- Responsibility to manage the relationship to CSIS, including defining the Service Level Agreements and Service Quality. Furthermore this includes acting as Chair of the Infrastructure Working Group
- Define and review service Level with CSIS. Set measurable targets
- Lead the Infrastructure Working Group. Prepare the meeting and take measures in the case of quality issues
- Liaise with the Platform in Luxembourg, Portfolio Managers, Marketing, Product Management to gather feed-back
- on service quality and new requirements
- Seek efficiencies in respect to Swiss and Luxembourg platform. Assess outsourcing opportunities. Lead outsourcing efforts and prepare decision making
- Review and co-ordinate billing feed-back within AM. Together with Finance and other Departments lead negotiations for specific services
- Review and Coordinate the Securities Lending process. Assess optimal solution for the investor in respect to SL and Tax reclaim process. Coordinate with CSIS Tax issues in respect to investments
- Point of Contact for the management of other providers
- Set the agenda and prepare the monthly AM-CSIS Relationship Management meeting
- University Degree in Banking, Finance or Accounting
- 5+ years of financial services industry experience with knowledge in Fund Administration, Custody Services or
- related COO areas
- Ideally experienced in negotiation and management of Service Levels and KPIs
- Process driven mentality with some Project Management experience
- Agile communicator and negotiator. Pro-active added-value seeking for Business Managers
- Concentrated and highly structured individual who can work independently in a highly detailed and challenging
- environment
- Ability to work under pressure and willingness to perform in a challenging environment
- Fluent written and spoken English
Mr. F. Bizzini (HLOD 32) would be delighted to receive your application.
Please apply via our career portal.
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