Head of Change Management – Financial Crime & Compliance recruitment

• Projects are primarily Financial Crime. Financial Crime experience is highly desirable

• There is huge stakeholder involvement in this role – the ideal candidate must have experience of interacting and building relationships with numerous stakeholders at all levels, including Global/Senior.

• Must be very linked in to Product Technical

• The ideal candidate will be proactive, not reactive, to changes. Should be able to anticipate changes coming and be innovative with solutions. Will have the ability to ease policy change into the business instead of having it dumped on departments at the last minute.

• Will work mainly with Wealth Compliance, but will also work with Global Compliance.

• Wealth Management experience is highly desirable, but not essential, as long as the candidate can demonstrate how their knowledge and experience will transfer across Wealth.

• Must be happy to get stuck in, be hands on.

• Huge scope for progression with this role. For the right candidate, it will expand as the company brings compliance into one as the Group. Lots of opportunity to progress to Business Management, Group etc.

Purpose of role

The role holder will be responsible for driving the change and governance strategy across Compliance for Wealth and Investment Management (WIM) through effective oversight and management of regulatory change projects. The role holder will work closely with Financial Crime and Product and Technical teams to support the implementation of policy change into the business considering all aspects of change of which technology is a part. The role holder will be expected to challenge the status quo as part of the change process to ensure delivery of a robust change programme across the business (and in some cases across the Group) to enable Wealth and the Group to achieve their respective strategies.

Note: a majority of change within Product and Technical will be managed by the business with a clear business owner and programme management support.

Core accountabilities

The role holder will report to the Global Compliance Business Manager with key focus on delivery support to the Global Head of Financial Crime and Global Head of Product and Technical. Support two key types of change:

• Physical change of infrastructure process and toolsets used for compliance monitoring / operational management driven by regulatory change (e.g. CASS, Actimise etc); and,

• Change/impact to client facing businesses processes due to a compliance policy change which can be result of either a regulatory change or a internal compliance review (not regulatory change).

The role holder’s key responsibilities will include, but not limited to:

Ownership, delivery and reporting on the Compliance Change and Governance Programme for all areas of Compliance including:

Reporting and Governance of the Change Programme:

The role holder will ensure that the monthly Management Information is compiled, checked and analysed as required and they will escalate any issues arising from the analysis of the reporting. The role holder will initiate changes/projects to address any systemic anomalies identified in the reporting and they will work with external stakeholders to appropriately shape reporting that goes outside WIM (eg, provide input to Group wide reporting standards/approaches).

Programme / Portfolio Management

The role holder will support the overall Regulatory change process in the Financial Crime and Product and Technical teams where regulatory changes merge into the project lifecycle, including initiating change across Compliance for significant changes, the role holder will identify sponsors both within and outside Compliance, identify / assign Project Managers (PMs), develop high level business cases, complete Project Inception Documents (PIDs) and present/support presentations to Mandatory Funding Board in order to obtain funding and formally open new projects. For smaller changes, the role holder will support the development of change requests, they will work with PMs to monitor progress/spend of all projects in the portfolio and raise and address issues/risks as required.

The role holder will provide Project/Programme management advice to other members of the wider compliance team and they will be responsible for managing the recruitment process for contract/external PMs as required to deliver the portfolio. The role holder will participate in meetings / decision making forums including the Financial Crime Change Board; ensure that at the end the projects have delivered to the latest set of objectives/scope and that the PMO formally closes down the project.

The role holder will be the custodian and manager of the compliance three year change roadmap and compliance business and application architectures. They will review this with compliance leads and global change team on a six monthly basis to make sure they are kept up to date and well communicated. The role holder will be accountable for all financial forecasting for the compliance portfolio and will work with project managers to review resources and costs to ensure accuracy.

Effective Leadership

The role holder will provide leadership to cross-silo/multi-cultural locations and they will coach and mentor junior colleagues, transferring skills and experience to grow the skills required for the successful delivery of the change portfolio. The role holder will ensure delivery against targets, develop a commercial and entrepreneurial culture through the examples set by their own actions and will support professional and personal development. The role holder will provide objective feedback and input through formal Performance Development Reviews for all direct project reports. 

Quality Management

The role holder will set the benchmark for quality project delivery, adhering to project management standards and policies set by the Group, while establishing the appropriate governance structure within the functional change portfolio to allow controlled and disciplined project execution. The role holder will bring thought leadership and best practice tools from disciplines such as Technology, Change Management and Process Improvement to bear on the problems presented in the Wealth (and the wider Group) compliance area.

Stakeholder Management

The role holder will have extensive experience of senior stakeholder management and they will identify and manage the relationships with key stakeholders, build strong relationships with the ‘equivalents’ to this role within WIM and across the wider Barclays Group. The role holder will utilise the business unit relationships to ensure the WIM Compliance perspective is considered by the Barclays Group and identify changes within Wealth that may impact compliance or the tools of compliance (Sanctions Screening, Cross Border, Transaction monitoring tools etc). The role holder will work closely with the wider Business Units in order to get early sight of projects/changes arising and they will support shaping the approach to the projects before they commence. The role holder will have the ability to provide challenge/feedback to project deliverables and approach, negotiating delivery/milestone dates with the wider Barclays Group to maximise the balance between achievability and speed. The role holder will identify and in conjunction with the PMs manage the stakeholder relationships for each project, obtaining stakeholder support in defining the solutions, build buy-in to projects

Supervisory responsibilities

The role holder will provide line support to direct reports and an appropriate level of oversight and coordination to contractors / project resources.

Key clients (internal and external)

Compliance ExCo members, in particular Global Head of Financial Crime and Global Head of Product and Technical who are responsible for implementing Compliance change across Wealth businesses. Operations, Technology, WIM / Change Management team, Business Risk, Operational Risk, Group Compliance, relevant Project Managers / Accountable Executives, Finance, Finance Business Partner and team responsible for project costs. Global Compliance team, in particular subject matter experts supporting the delivery of projects and various Barclays Group divisions including GRCB Compliance, Operations and Technology.

Role requirements

Professional/technical experience:

The right candidate will have first rate technical programme management experience and excellent stakeholder management skills. The successful candidate will have a proven track record of managing global transformation programmes in a complex financial services environment (preferably within Compliance, Risk or other governance function).

The ideal candidate will also have a good understanding of AML, Sanctions and conduct of business requirements and how they apply to the banking industry and a strong knowledge of business and technical architecture within private banks around Compliance.

The successful candidate will have strong Computer and Technology skills including: Microsoft suite of products (e.g. Project, Word, Excel, PowerPoint, Visio).

Managerial experience

The right candidate will have the ability to develop and motivate employees and contractors in a way that enables them to maximise their potential and deliver excellent service. The role holder will continue to implement the people management agenda, ensuring that all staff follow Barclays WIM recruitment processes and follow Barclays People Development processes. This will include biannual performance reviews and ensuring that all employees have CSMART (Challenging, Specific, Measurable, Attainable, Realistic and Timely).

Academic and professional qualifications

The ideal candidate will be educated to a degree level or equivalent. A diploma in Financial Crime, AML or Compliance is desirable.

Personal attributes

The successful candidate will have the ability to execute and drive through new policies and projects. The ideal candidate will have excellent communication skills with the ability to influence at all levels and they will possess effective presentation skills using a variety of styles to suit the situation. The right candidate will have a demonstrable proven track record of working to deadlines will, together with strong organisational skills and the ability and confidence to make business critical decisions.