Head of Contact Centre
Our client, a leading Charity based in Central London, are looking to recruit an experienced Contact Centre Manager to drive their 20+ inbound Service Centre forward.
Based in a fantastic City location, this position reports directly to the Head of Operations and is responsible for the day to day running of the busy Contact Centre. Directly leading 4 Team Leaders, who in turn lead 20 Customer Service Advisors, experience in such a senior Contact Centre role is vital.
A strategic position, our client are looking for someone who is forward-thinking, has experience in implementing new strategies to improve deliverance and efficiency, and someone with a working knowledge of change management, and the experience to drive a business through change.
Ideally, you will have experience in managing a busy Contact Centre in a Charity/Not for Profit/Public Sector organisation, however such industry experience is desirable, not essential.
The need for a suitable candidate is immediate, so any experienced Contact Centre Managers are urged to apply at their earliest convenience.
Leave a Reply
You must be logged in to post a comment.