Head of Operations – MPF / Employee Benefits recruitment
Our client is a global financial organization with massive presence in the Asia and European markets. Considered as one of the leaders in its field, the organization offers a dynamic environment with solid commitment in the Asia region. They are looking to expand their retirement benefits business and in order to support their growth, they are strengthening their operations to continue to be a leader in its sector.
They would like to invite senior level candidates with solid experience in this sector of whom have managed large teams to drive the business forward successfully.
RESPONSIBILITY
- Reporting directly to the Director and Head of Employee Benefits, the job holder is mainly responsible for managing the Employee Benefits Operations of Bank’s retirement benefits business to increase efficiency, improve customer service and ensure compliance with internal external regulations and requirements
- Conceptualize, develop and implement strategic business plans
- Establish and maintain internal and external customer service standards
- Managing a large team and driving operational efficiencies
- Participate in presenting the operation’s key service level agreements to drive new business
- Liaise and manage relationship with regulators SFC and MPFA), ICOE and professional service providers (e.g. auditor, lawyers) and distributors
- Ensure client satisfaction through key deliverables of agreed SLAs
- Ensure all aspects of pensions administration operate in accordance with agreed procedures and standards
- Engage and develop a customer oriented and high quality service operation team
REQUIREMENTS
- Degree holder with over 10 years of relevant experience
- Well versed in MPFA regulations and keep abreast of market trends
- Demonstrated success in people and project management
- Exceptional planning, organizing skills with team-building experience
- Holder of FLMI, MPF, IA and SFC license will be an added advantage
- Excellent command of spoken and written English and Chinese
- Good understanding of MPF and retirement benefits business
- Solid presentation skills with the ability to influence
Interested Applicants please send your resume (in Word format) together with present and expected salary to Michael Lau:
Tel: (852) 2521-5118 ext. 826
Email: michaellau@pplesearch.com
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