Hedge Fund Services Transfer Agency Officer (T) recruitment
Hedge Fund Services Transaction Processing Specialist, BostonPosition Summary:As a Transaction Specialist for JPMorgan Hedge Fund Services you will assist Account Managers with servicing a portfolio of clients and their investors and will serve as a backup client contact.
You will report to an Account Manager and work alongside a team of Account ManagersPosition Responsibilities:Delivery of Superior Quality Service to client base:•
Complete assigned tasks accurately and within appropriate timeframes.•
Identify and action priority items within appropriate timeframes.•
Ability to organize daily tasks effectively and efficiently.•
Work to, and within the realm, of JPM's established work practices and procedures.•
Maintain a thoroughly professional manner at all times•
Build relationships with the Investment Managers, Investors, Prime brokers and other 3rd parties.
Recognize and Assume Responsibility for daily tasks•
Responsibility for assigned and ad-hoc tasks, prioritize and complete effectively and efficiently.•
Complete client and investor initiated transaction request and manage workloads with minimal support and direction•
Project Management - responsibility for and active involvement in projects within your team and the Hedge Fund Services platform.
Improved Service Offering•
Display comprehensive knowledge of: the established practices, processes and procedures within the Shareholder Services Group; all Shareholder Services systems; all client and client products serviced by your team; Hedge Funds.•
Escalate and communicate issues, as necessary•
Proactively contribute at team meetings•
Display initiative and enterprise by identifying issues and deficiencies within the work practices of The Shareholder Services platform - formulate proposals to streamline and implement as required.
Excellence in Team Focus•
Represent team effectively and professionally with all divisions of JPM and external parties.•
Communicate effectively, proactively and professionally with peers, management and all divisions of JPM.•
Assist other members with the completion of assigned tasks and additional responsibilities, as required.•
Display flexibility and a willingness to accept changes in the Hedge Fund Services Platform.
Qualifications
Qualifications:•
Strong communication skills both oral and written•
Excellent interpersonal skills and customer service orientation•
Professional and proactive approach to work•
Strong organizational skills with a concern for quality accuracy•
Team player•
Bachelors degree preferred•
Working knowledge of Microsoft Office products including Word, Excel, Access and Outlook Express (or similar email program).Requirements:•
Demonstrate Adaptability: Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.•
Know the Business: Shows understanding of issues relevant to the broad organization and business; keeps that knowledge up-to-date; understands the impact of external events on the organizational plans and objectives.•
Focus on Customer Needs: Anticipates and identifies customer needs; takes action to meet customer needs; develops effective working relationships with internal and external customers; continually searches for ways to increase customer satisfaction.•
Manage Disagreements: Brings substantive conflicts and disagreements into the open and attempts to resolve them collaboratively; strives for win/win solutions.•
Speak Effectively: Demonstrates attention to and conveys understanding of the comments and concerns of others; listens well in a group.To Be Mastered :•
Use Technical/Functional Expertise:
Possesses up to date technical knowledge; is regarded as an expert in the technical/functional area; uses quantitative data to draw conclusions; presents technical information in easily understood terms.•
Analyze and Solve Problems:
Gathers relevant information systematically; considers a broad range of issues or factors; grasps complexities and perceives relationships among problems or issues; includes others in problem solving efforts when appropriate.•
Foster Teamwork:
Builds effective teams committed to organizational goals; fosters collaboration among team members and among teams; uses teams to address relevant issues.Position Demands:•
Extended hours may be required during conversions/deconversions of new business or systems, as well as during peak seasons (year-end, tax season).•
Late shift coverage required on a rotating schedule to cover operational hours.