Help Desk Job in Charlotte 28202, North Carolina Us
Description Responsibilities Include
- Performing initial hardware builds and dispositions of desktops, handheld PCs and Tablet PCs
- Providing help desk technical support to internal users and field users with hardware, software and technical issues, via telephone, email and with walk-ins
- Must strictly follow the defined SOP of trouble ticketing, ticket escalation, notification and ticket resolution
- Work w/ the Systems and Development Support Team for network and server projects, upgrades and support
- This is a Tier 1 level support position, mainly phone assistance
Requirements Job Requirements
- High School Diploma/GED
- Must have working knowledge of Microsoft operating systems and applications for servers, desktop PCs and handheld PCs
- Working knowledge of communication software packages, networks (Ethernet, WIFI and Wireless), help desk and ticketing processes and procedures
- Must be able to work equally well in a team environment as well as individually
Desired Skills/Qualifications
- Bachelor's degree
- Microsoft Certified Professional Certification a plus
- A+ Certification a plus