Helpdesk Operator
Helpdesk Operator
The Company
Our client who is a leading facilities management provider with an office in Belfast currently has a temporary requirement for a Helpdesk Operator who ideally has AutoCAD experience.
The Role
The successful candidate will be require to:
· Log calls / jobs on the helpdesk database utilising helpdesk software (IFS). Calls / jobs may be received by telephone, facsimile, email or in person.
· Allocating works orders to directly employed maintenance team and / or supply chain.
· Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
· Report back to clients and contract staff on job progress and completion.
· Operating paper based systems as necessary to compliment the operating software including back-up systems.
· General administration duties as and when required.
· Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with ISO management systems and Quality Control procedures.
The Person
Essential
Demonstrate previous experience in a similar role or have proven strong administration skills
Experience in QFM software or similar system
Strong IT skills
Desirable
Experience in using Auto CAD/ MS Visio
The Opportunity
This is an excellent opportunity to work for one of the UK’s leading FM providers where you will be able to demonstrate your ability to work in a busy team environment.
Benefits
Immediate start
On site car parking
Competitive hourly rate of pay
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