Helpdesk Technician Tier II-III support-7844 Job in Dayton 45401, Ohio US

Camber Corporation is seeking a Helpdesk Technician Tier II or Tier III to join our diverse, team-oriented Company that is Customer Focused- Employee Driven. The successful candidate will join our team of exceptionally dedicated professionals in an exciting and rewarding fast-paced highly successful company.

Requirements: Combination of 4 years experience in Windows XP, Vista, and/or Win7 remote and desk-side configuration and support.
Strong working knowledge of: Windows Active Directory, OS configuration, workstation hardware configuration, peripheral setup and maintenance, software OS and application troubleshooting.
Effective verbal/written communication skills and customer support skills.
Desirable: Experience using enterprise trouble ticketing systems such as Remedy, or System Magic. Experience using remote desktop support tools.
Desireable: Valid Department of Defense Information Assurance Workforce Improvement Program certification in the Information Assurance Technical (IAT) category, Level II at the time of hire.
Desirable: Existing CE certification in enterprise desktop support (e.g. MCITP, MCDST, MCSA, MCSE, etc.) for Windows XP/Vista or Win7.
Education: Associate's degree or equivalent in Computer Science. Two years of technical experience may be substituted for education requirements.
Must have current favorable NAC or higher investigation for eligibility for Sensitive IT-II (Public Trust).

Job Duties:

The general work description is as follows:  Support the user community by answering and resolving trouble tickets in regards to the DCMA network infrastructure, Windows AD user accounts and computer registration, desktop/laptop configuration, and applications.  Resolve issues or identify and involve external sources in the trouble resolution process in a timely manner. 
In particular, the contractor shall:
Answer trouble tickets for users
Document resolution of trouble tickets
Configure workstations for new users
Configure laptops for remote users
Perform IT asset management support
Provide phone, remote desktop, and onsite troubleshooting
Perform both manual and automatic installation of updated software packages.