Home Retention Specialist

Carrington Mortgage has multiple positions starting in December/January

Summary of Position

Home Retention Specialists are responsible for working with borrowers who are experiencing financial hardship and are behind on their mortgages.

Responsibilities

·                     Review borrower's financial hardship documentation to determine the best work-out option, depending upon their current financial status and whether it is a short-term or long-term hardship

·                     Set up repayment plans; make outbound calls on all delinquent loans in queue to obtain funds on repayment plans; send letters on broken repayment plans; update system notes as indicated

·                     Receive inbound calls generated from automated dialer campaigns to determine borrowers intent to retain property, establish repayment option or liquidation option as appropriate

·                     Cancel or postpone foreclosure sale on non-performing repayment plans

·                     Review active forbearance plans and forward account for modification referral as determined by payment history and/or documented financial ability to maintain modified loan terms

·                     Make outbound follow up calls for the mod process using predictive/auto dialer

·                     Minimize loss to the company by complying with all Federal and State regulatory guidelines as well as company policies and procedures

·                     Place a foreclosure sale postponement on newly established repayment plans

·         Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities

Requirements

·         Must be Safe Act Certified dorothy.mckenzie@carringtonmh.com

Carrington Mortgage Services, a subsidiary of Carrington Mortgage Holdings, is a specialty finance company with mortgage lending and servicing operations and an affiliated real estate brokerage. We service several billion in mortgages and are licensed to arrange financing in a majority of states in the U.S.
Carrington Mortgage Holdings manages every aspect of single family assets in any phase of the market. Our core markets include asset manager and broker dealer, residential mortgage origination and special servicing, property management and maintenance and real estate sales and settlement services.
The Carrington Family of Companies employs in excess of 1600 full time associates in various locations throughout the US.

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