Homeowner Inside Vendor Representative
For over 100 years, AAA Insurance Exchange* has had a strong tradition of helping people. We protect dreams and restore lives by delivering member-centric products and a superior claims experience to our members. Our vision is to be the #1 insurer for AAA members across the AAA markets we serve. We provide automobile, homeowners, and other personal lines insurance products to AAA clubs in 23 states and the District of Columbia, and serve more than 17 million AAA members nationwide. We are rated A+ by A.M. Best and earned $2.6 billion in revenue in 2010.
Our Las Vegas Regional Claims Center is now hiring for an experienced Inside Homeowner Vendor Representative
Job Summary
Acts as the liaison between regional center Homeowner staff and vendors. This position will own the vendor management relationship and will develop and support homeowner Direct Repair Network (DRN) vendors. Responsible for maintaining relationships, auditing work product, ensuring compliance with the service level agreement and assisting with administrative tasks. In addition, this role will manage costs, maintain high work quality, monitor customer service levels and provide peer training.
Essential Functions / Principal Responsibilities
- Acts as liaison between the homeowner regional center staff and vendors.
- Establishes rapport and maintains relationships with DRN contractors and vendors to include communicating and consulting on AAA's philosophy on claim handling and service expectations.
- Ensures that service level agreements are met and repair quality is maintained.
- Acts as a mentor, trainer and Subject Matter Expert for Xactimate.
- Conducts desk reviews and annual audits which focus on the business, licensing and insurance and performance plan.
- Identifies prospective contractors/potential vendors and completes due diligence to assess whether they should be added to the program. Conducts analysis to determine need for additional contractors. Collaborates with key stakeholders.
- Assists with catastrophe response and supports various projects on an ad hoc basis.
Knowledge, Skills and Abilities
Required:
- Proficient with Xactimate repair estimating system
- Ability to critique an estimate in a desk review environment
- Understanding of multiple state insurance contracts, fair claims settlement practices and building codes as needed
- Strong analytical and problem solving skills
- Proficient math and computer skills
- Strong verbal and written communication skills
- Proven customer service skills and ability to collaborate with others
- Proficient negotiation skills
- Effective organizational and time management skills
Education, Work Experience, Licenses Certifications
Required:
- BA/BS or equivalent combination of education and experience
- 3-5 years homeowner claims experience
- 2-3 years experience with Xactimate or similar estimating system
- Valid driver's license with insurable driving record
Preferred:
- CPCU/AIC designation
*The legal name of the Company is AAA Northern California, Nevada Utah Insurance Exchange
