HR Advisor
Background
AXA is a global leader in financial protection. With 216,000 employees protecting the physical and financial assets of over 96 million customers across the world. We are constantly redefining standards to deliver maximum value to our clients and shareholders.
Due to some internal movement within the team, we are looking for two experienced HR Advisor's on a Fixed Term basis for our HR Shared Services Team.
Using your understanding of the HR administration processes, you will support our line managers to provide a prompt and efficient first line HR customer contact service across AXA Group and to use understanding of HR processes and policies to identify customer needs and deliver a first class HR Service.
The role
The successful applicant will be responsible for providing coaching and support to Line Managers on AXA employment related policies in a consistent proactive manner identifying and mitigating risks and assist in managing people more effectively keeping up to date with new legislations and changes in procedures and AXA policies.
Key Responsibilities Includes:
- Provide prompt and efficient customer service to all AXA UK Group customers, managing customer’s expectations in relation to HR Services Operational Service Level Agreements for resolving queries cases.
- Resolve employment related cases raised by customers through consistent timely advice on the interpretation and application of AXA employment policies and procedures and in line with current legislation and best practice to achieve win-win solutions.
- Contribute to the improvement in Management capability via coaching of managers on the telephone to achieve a satisfactory resolution and mitigation of employment related risks.
- Consistently and accurately capture and record data and advice to support verbal advice provided, deal effectively and positively with any escalated customer query and provide a comprehensive audit trail.
- Develop and maintain a through understanding of HR systems.
- Provide support to other teams within HR Services to ensure department targets are met
- Develop and maintain excellent working relationships with internal and external customers such as HR managers, Business Partners, employee relations, learning and development, reward and any 3rd party suppliers.
- Ensure up to date knowledge of Employment Law and legislations and remain updated on and adhere to the Data Protection Act.
- Contribute to the delivery of Service Level Agreements within the team.
Skills, knowledge and behaviour
To be successful in this role you will need previous experience in HR coupled with excellent customer service skills with an ability to coach, negotiate and influence managers over the telephone.
You will also need:
- Strong IT skills.
- Ability to gain a full understanding of all HR Services systems processes to be able to apply them.
- Effective written and verbal communication skills.
- Excellent telephone manner, demonstrating active listening, questioning/probing skills whilst building rapport with the customer.
- Understanding and demonstrating the importance of Data Protection and its associated risks.
- A good understanding of key employment law and its application in AXA’s People policies.
- Customer focussed.
- Able to work in a fast paced environment.
- Understand and demonstrate the need for customer ownership.
- Flexible to meet the needs of a team.
- Displays change leadership of self and others.
What will you get from this role?
- Competitive Salary
- Annual performance bonus
- Money-purchase contributory pension scheme
- Life Insurance – 4 x basic salary
- 23 days holiday entitlement
- Child-care vouchers
- Flexible benefits scheme.
- Interest free season ticket loan scheme.
- Internal promotion policy.
- 35 hour working week.
Closing Date for Applications:
Please ensure that your application is completed and officially submitted on-line no later than the 8th April 2012
Successful submissions will be acknowledged by email.
Contact Details:
- Resourcing Contact: Tainia Blake