HR Coverage Officer – Operations recruitment

This role will provide generalist support to the Operations division - approx 900 employees.  He/she must be able to operate effectively across the full range of HR disciplines and be able to work with managers and colleagues at all levels across the business.  This role offers the right candidate an excellent opportunity to work in partnership with the business on a range of interesting and challenging initiatives.  In this role, he/she will have support of an Analyst and Manager and therefore should be a strong team player who has experience in delegation, coaching and managing.

Key responsibilities

Resourcing
• Work proactively with the business on recruitment at all levels including identifying and selecting appropriate sources of candidates and effective sourcing of lateral hires
• Partner with Business Units to understand resource requirements and assist with headcount planning reports and tasks
• Work with and influence managers to ensure high calibre of candidates
• Manage value add relationships with recruitment providers to ensure quality of both candidates and service
• Work with managers to set appropriate compensation levels for new hires
• Understand and apply applicable policies and approvals processes
• Actively market Morgan Stanley employment proposition to prospective candidates
• Work with the business around relocations to ensure best practice and cost effectiveness
• Oversee any International Service activity within client group and ensure relevant approvals are in place
• Conduct exit inteviews, analyse feedback and interpret/respond to feedback

Employee Relations
• Work with the business to interpret and apply Morgan Stanley policies and procedures
• Advise and coach managers across wide range of employee relations issues taking into account best practice, legislative framework and commercial outcome
• Influence managers and work with them to deal effectively and appropriately with management of range of performance issues
• Work with managers to ensure positive employee relations and adherence to Firm diversity and equal opportunities policies
• Liaise with in-house Legal advisors where necessary
• Work with managers to monitor and manage Short and Long-Term Disability, undertaking regular feedback meetings with the Firm’s Occupational Health Doctor, liaising with the Benefits team and making referrals to the Occupational Health team or Permanent Health Insurance providers, as appropriate
• Manage FWA requests, working with managers to find solutions and conducting appropriate meetings

Talent Management
• Monitor the evaluation process to ensure timely and effective communication
• Ensure that evaluation summaries accurately reflect feedback reports and advise managers on appropriate wording where necessary
• Support managers who have specific performance issues they wish to address through the evaluation process
• Administer and manage the promotion processes
• Within the context of business priorities, work proactively with managers to identify and develop top talent and successors to critical roles
• Work with Learning and Development as required to ensure appropriate training is delivered to employees
• Advise managers and employees on mobility and international transfer issues as required

Reward and Compensation
• Work with the HR Data team to produce management data, presenting this to the business unit as required
• Work collaboratively with managers, data team and HR counterparts in EMEA and the US during the annual Year End compensation processes
• Advising managers to ensure pay for performance, parity of awards, robust assessment of promotion candidates etc
• Staying abreast of market developments to ensure ability to proactively provide business with valuable market insight
• Undertaking job matching for external salary surveys in conjunction with the compensation and data teams in London and New York
• Ownership for the completion of monthly audits, in order to ensure accurate and reliable data, working closely with the Data Manager and Administrator, giving guidance as necessary

Other
• Data gathering and information auditing
• Participating in special projects, as appropriate

Skills Required
Educational Requirements
• Degree or overseas equivalent
• CIPD qualification preferred

Experience / Technical Skills required
• Strong interpersonal skills with the ability to communicate fluently and effectively at all levels, both verbally and in writing. Good listening skills
• Able to influence and persuade clients and colleagues
• Ability to develop strong relationships across a diverse client base and to engender trust and credibility with managers at all levels and with HR colleagues
• Ability to multi-task, to perform effectively and efficiently under pressure and to adapt to change
• Strong results focus and ability to deliver
• Methodical approach to work with good attention to detail
• Rational and logical approach to problem-solving with willingness to seek and identify alternative solutions when faced with an obstacle
• Ability to take ownership, to work autonomously and willingness to be accountable
• Aware of own limitations and of when to seek guidance from more experienced colleagues
• Strong team ethic and proven ability to work collaboratively across team and department “boundaries”
• Flexible and mature approach
• Ability to manage expectations of clients and colleagues – and to say “no” when required
• Continually strives for excellence and to over-deliver to clients
• High levels of professionalism and integrity