HR OPERATIONS ANALYST Job in Bangalore, Karnataka India

HR OPERATIONS ANALYST #1474830

Under limited supervision, processes moderate to complex Human Resources transactions related to employee changes and new hire information within a single area of specialty in one or all of the following Human Resources programs: pay, benefits, leaves of absences, staffing and other HR Ops transactions. Acts as a resource to Human Resources Representatives and other service center team members.

RESPONSIBILITIES:
Responds professionally with accuracy and in a timely manner to new hire changes, employee requests for information and changes by processing moderate to complex Human Resources transactions pertaining to employee pay, new hires, terminations and personal status changes according to established policies and procedures. Enters processes and retrieves employee data utilizing a Windows-based Human Resources systems to make employee changes and obtain information requested by employees. Responds to escalated employee calls and inquiries referred by HR Representatives and other HR Service Center employees. Collaborates with Quality Assurance, Training and Team Management to modify transaction procedures as needed and provide one-on-one training for HR Representatives and other HR Service Center employees.

MINIMUM REQUIREMENTS:
- Education Experience
- Bachelors degree in Human Resources, Business Administration, or Accounting/Finance required
- Requires minimum of 3 to 5 years of general Human Resources experience
- Experience with HR Systems (SAP, Peoplesoft, Workday, Ultimatesoftware) preferred
- Proficiency in MS Outlook, Microsoft Word, Excel and PowerPoint preferred
- Strong customer orientation.
- Ability to process transactions w/in 99% accuracy rate as measured by internal quality assurance performance measures.
- Demonstrated experience navigating Windows-based Human Resources information systems required.
- Ability to effectively interact with all levels within an organization required.
- Attention to detail, accuracy and quality required.
- Excellent interpersonal, verbal and written communication skills with a customer service focus required.
- Ability to identify root cause and conduct analysis required.
- Ability to work independently under limited supervision as prescribed by established HR Service Center guidelines and procedures.
- Ability to adopt new work procedures as needed and actively participate in training and quality assurance initiatives.
- Must adhere to confidentiality rules, requirements guidelines.

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