HR Shared Services – Service Delivery Manager recruitment
This premier bank has a strong global franchise and has consistently recorded impressive business growth in the region. It is recruiting a dynamic Customer Delivery Manager for its HR Shared Service Asia.
Reporting to the Head of HRSS, you will manage the operational teams and deliver high quality customer service through managing and optimizing resources to achieve key deliverables. You will develop and implement an operational service excellence model and identify its fit with business needs.
You will manage competency matrix and develop training and skill development plans to improve team capability. You will drive activity to optimize customer feedback mechanisms and improve team and feedback results. You will ensure effective KPIs measures are in place to deliver high standard of service and achieve customer satisfaction. You will be accountable for ensuring improvements are identified and assessed for operational impact across HR Shared Services Asia Pacific processes and customer service impact. You are in overall control of function annual budget and business planning. You will ensure statutory compliance and compliance. Besides team management responsibility, you will also manage customer and stakeholder relationships.
Degree qualified, you will have experience of working in a process driven environment with a proven record and passion for continuous improvement. You understand key commercial measures, profit and loss, cost and budgets and impact of HR service delivery on the bottom line.
To apply, please submit your resume to Yolanda Yu at yy@kerryconsulting.com, quoting the job title and reference number YY4340.