IAM Process Consultant at Identropy (Austin, TX) (allows remote)
Job Description
Identropy is at the forefront of the Identity Management revolution! If you'd like to join a team of hilarious, exciting, passionate ass-kickers, Identropy is your company. We offer flexible schedules, a fabulous team culture and endless opportunity for advancement.
The IAM Process Consultant is responsible for the analysis of business processes surrounding an IAM implementation, working closely with clients to discover business requirements for implementation and issues for process improvement. Works as a liaison between project team and business units to gather, synthesize, and communicate IAM project and program requirement changes and may provide training to the impacted business units. In addition, process consultants are key in driving IAM program and project unit and UAT testing phases to ensure quality deliver against defined IAM requirements and processes.
The IAM Process Consultant delivers world-class quality of service to the client through the adherence to delivery standards and processes and introspective analysis of client needs.
Responsibilities:
- Work with multiple large and small clients to facilitate IAM deployment and improvement projects.
- Work with a dynamic team of industry experts to deliver on client defined project outcomes.
- Work with Practice and Service Managers to help facilitate a quality architecture, implementation and service delivery excellence.
- Lead analysis meetings for requirements gathering.
- Assist Service Managers and Engagement Managers to manage scope and requirements traceability.
- Manage scope and requirements traceability.
- Define and document business needs and assess capability gaps.
- Define and document use case scenarios and technical requirements.
- Define and document test case scenarios, which properly exercise the client IAM implementation scenario.
- Work with IAM Architects and Engineers to assist with creation of design documentation.
- Perform unit, functional and regression testing with IAM Engineers to ensure quality of delivery to requirements.
- Assist Service Managers in developing project training materials based on project deliverables.
- Other duties as assigned.
Skills Requirements
Qualifications:
- 3 + years in the Identity Access Management products, environments and concepts acting as a Business Analyst or Process Consultant.
- Bachelor’s Degree and/or qualification in an IT related discipline or equivalent technical and business experience.
- Demonstrated experience managing customer requirements and communication.
- Excellent customer service, problem solving and conflict resolution skills.
- Proven team player with outstanding interpersonal and communication (written and oral) skills.
- Exceptional analytical and process development skills.
- Ability to manage multiple issues at one time with exceptional follow through.
- Experience working remotely with a virtual team.
- Good Analytical Problem solving skills, strategic thinking and requirement capture capabilities.
- Demonstrated excellent verbal and written communication to both technical and business audiences.
- Experience with analysis techniques including: Data flow Diagrams, Metrics and Key Performance Indicators, Non-functional Requirements analysis, process modeling, root cause analysis, scenarios and use cases, state diagrams, SWOT analysis, User stories.
Preferred Qualifications:
- Familiar with directories and relational databases (LDAP, AD, eDirectory, Oracle, SQL Server, SSIS)
- Experience with scripting (Ruby), query analyzers and general system administration tools (FTP, Telnet, RPC).
About Identropy
At Identropy, we’re OCD about making customers successful in their Identity Management initiatives. It has been our sole focus since our founding in 2006, and most of us have over 10 years of experience in this space. While we’ve had the privilege of making many clients successful, we’ve also seen firsthand how difficult these programs can be to implement and to sustain.
We believe that cloud computing provides the platform that can truly revolutionize how IDM solutions are delivered and consumed, and bring to fruition the vision of better security, lowered costs, and fast time-to-value.
We are committed to delivering the premier platform for IDaaS (Identity-as-a-Service, IDM delivered as a SaaS application) built around the key principles of usability, capability, and scale.
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