IB Product Specialist, Team Lead Job in New York 10036, New York Us
IB Product Specialist, Team Lead
At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.
Description:
Thomson Reuters, a leading provider of information and technology solutions to the global financial community, is seeking a Team Lead- IB Product Specialists.
TheTeam Lead - IB Product Specialists leads a team of Americas based professionals that are a key and valuable link between our services and our customers. Combining a thorough understanding of finance and content, with expertise in our software, IB Product Specialists help clients streamline the research and analysis process for our clients. The Team Lead - IB Product Specialists will represent the pinnacle of such knowledge and experience. The Team Lead - IB Product Specialists and her team will work closely with Thomson Reuters Customer Support (TRCS) and other relevant Specialists (I.e. Excel modeling Consultant Specialists).
Essential Day-to-Day Responsibilities:
The IB Product Specialist team lead by the Team Leader provides products and markets expertise to the frontline support teams as an escallation point with certain products, and direct client support for certain advanced products and data sets.
1. Manage the IB Specialist team, training them and mentoring them in effectively managing the following set of responsiblities which the Team Lead will also participate in. 2)Respond quickly and effectively to requests for assistance from the frontline teams or directly from clients using analytical products; 3. Work directly with customers to provide additional information, updates, and resolution to issues escalated from the frontline teams; 4. Provide training and coaching sessions to frontline teams; 5. Maintain a high level of knowledge on the product or markets supported; 6. Building and maintaining relationships with other resolver groups across the organization to ensure appropriate resolutions are provided timely.; 7. Take ownership of escalated issues and manage product/service outages.; 8. Analyze various reports to look for opportunities to improve client experience and drive client satisfaction. 9. Travel to clients locally, as needed.; 10. Assist in pre-sales activities by working with Sales in securing potential new clients and users.
Additional Information:
The Investment Banking Product Specialists will be part of a global team, and therefore may be required to communicatie with various parties outside normal business hours, as well travel to global locations.
Education:
BA/BS degree- Finance, Business or Economics major or equivalent work experience. CFA candidates, MBA and other advanced degree holders are preferred.
Required Skills:
1) Deep product knowledge of Thomson Reuters products geared towards the investment banking community, with a paritcular empahsis on SDC Platinum and our Deals / Private Equity content. 2) Product Specialists are the buffer between the client and product management groups (both Data and Application). They must be able to talk to client intelligently and use their critical reason skills to identify the problem and solution quickly. Effective communication skills are required. 3) Analytical skills should be demonstrated by past academic achievements (e.g. undergraduate GPA. We are looking for proven quick learners (self motivation) and logical reasoning skills. 4) Must demonstrate knowledge in typical investment banking and / or private equity workflow, typical industry content and products, and market/industry knowledge. 5) At least 3-5 years of financial services industry experience preferred, preferaby in a client-facing role. 6) Excellent multi-tasking and organizational skills are required to manage outstanding issues until resolution. 7) Analytical, organized, detail oriented, and disciplined.
Desired Skills:
Prior Managerial experience a plus. CFA Level 1 or higher, or an MBA a plus
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.
