Inbound Customer Service Advisor
Hours: 4:15pm – 10:30pm (4days on 4days off)
Location: Stockport
Driver: Preferred
Opportunity to work for one of the UK’s leading motor claims handling providers who hold more than a decade’s experience in the motor claims market. Consequently, the reputation for reliability and exceeding the expectations of both the customers who use their service has continued to grow from strength to strength.
A successful candidate will achieve quality and productivity standards and targets through the day-to-day efficient and effective answering of incoming calls. Being the first point of referral for our clients. Develop good working relations with all clients in order to meet customer and regulatory requirements.
Duties
· To efficiently and accurately register new Motor Claims on behalf of the Company’s clients and effectively represent the first interface between the customer and the company.
· To swiftly and efficiently register claims and answer queries through detailed knowledge of the claims registration procedure.
· To demonstrate a detailed knowledge of insurance and the terminology of the field thus offering the customer the best possible advice.
· To at all times promote the corporate image of the company and the company’s clients through the provision of the highest level of service quality.
· To liaise with other company departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims registration procedure.
· To ensure that you are correctly logged into the appropriate hunt groups in order that all calls are answered within the specified service levels.
· To have an ability to identify and resolve complicated problems efficiently, in the event of any specialist claims.
Experience
· 1+ years of customer service experience of working in a call-centre environment, customer service and/or the field of insurance.
· A positive and self-confident approach when dealing with customers, and where appropriate, representatives of the Company’s clients.
· Previous experience of assisting in the training and development of staff and a brief understanding and ability to deal with interpersonal issues
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