Infrastructure Business Analyst – Technology Services Job in Charlotte 28262, North Carolina Us
HTC Global Services Inc. (www.htcinc.com) is seeking an Infrastructure Business Analyst – Technology Services
Location: Charlotte, NC
Duration: Long-term
Job Description:
· The BA will be responsible for providing formal documentation spanning from high-level architectural diagrams, technology engineering diagrams, to technical processes and operation run-books (start/stop procedures for servers as an example).
· The qualified candidate must be process-oriented and highly skilled in the use of Microsoft Office products - Word, PowerPoint, and Visio are a must.
· The position will require translating rough documents, diagrams, interviews with technical staff, and use of systems into coherent and appropriate documents and guides.
· The ideal candidate will be able to communicate effectively both at a high level (“big picture") and at a detailed level
Required Skills
· Basic technical knowledge of network, storage, virtualization, and internet technologies.
· Experience in technology solution design and delivery projects
· Excellent communication skills, analytical skills, and a highly professional attitude.
· Proven ability to communicate effectively with clients to identify needs and evaluate alternative technical solutions.
· Ability to work in fast passed, entrepreneurial, environment on multiple projects concurrently.
· Significant experience and competent use of Microsoft Visio, Word, PowerPoint, and Excel, Visio, and PowerPoint.
· Effective with electronic document collaboration tools, i.e Microsoft SharePoint
· Must be able to produce examples of past work.
Description
· Gather draft content and produce coherent outlines, summaries, and document
· Define and manage an effective document management process.
· Create and manage Microsoft SharePoint workflows
· Effective organization and version management for documentation and document artifacts
· Interview technical staff and incorporate notes into various levels of documentation
· Produce rough or checklist documentation for internal use, thorough and polished documentation for publication within technology community.
· Conceptual and procedural technical documentation.
· Perform technical interviews.
· Strong interest in technical details in a technology environment
· Establish and maintain documentation templates and standards suited to various documentation purposes. Other duties as assigned
Benefits:
HTC’s competitive package includes: Health benefits (covering medical, dental, Vision) + 401K (company match is $1500 per year) + Paid vacation (20 days of vacation+ sick days) + long-term/short-term disability, flexible spending more…..
EEO/M/F/V/H
HTC – A brief profile
Established in 1990, HTC Inc., a CMM Level 5 company with headquarters in Troy, Michigan, is a leading global Information Technology solution and BPO provider. HTC assists clients across multiple industry verticals, offering turnkey project lifecycle in, e-business, data warehousing, embedded systems, ECM, SCM, CRM, and ERP solutions. HTC Inc. offers ConnectIT, our Global Delivery Methodology that enables seamlessly delivery of outsourced IT services. HTC has global delivery centers across the globe
*****Candidates should e-mail resume to: bhargavram@htcinc.com