Infrastructure Service Delivery Manager – Networks recruitment
Network Service Assurance (NSA) is accountable for the UBS responsibilities necessary to correctly partner with our preferred vendor in delivering Management Network Services (MNS) for Infrastructure Service Delivery. As the successful candidate, your role will be a member of the UK Infrastructure Service Delivery Management team.
The majority of Networks Service Delivery is outsourced to our preferred vendor via a long-term managed service agreement. Therefore Network Service Assurance must work closely in partnership with the vendor on production stability, ongoing improvement, and project governance.
As the successful candidate your responsibilities will include:
- To provide UBS representation to the Change Governance process for Network Service Delivery
- To ensure the minimum acceptable levels of planning; testing, risk rating, and approval are followed
- To jointly approve with the vendor regional management the pipeline of projects to be added to the MNS Project Portfolio
- To ensure the appropriateness of resourcing, project detail, and aggregated risk to maintain production stability with planned change
- To jointly approve with the vendor regional management the MNS Transformation pipeline while providing a clear deployment acceptance toll gate for Product Management Engineering (PME)
- To ensure deployment readiness reviews of the technical designs of Transformation to formally handover complex projects from PME into ISD
- To ensure the appropriateness of resourcing, scheduling, skills availability, project detail and aggregated risk to maintain production stability with complex technology change
- To play a UBS facing role during Incident Management working closely with regional management and the vendor Operations Manager to resolve incidents as quickly as possible
- To be continuously informed of status and as severity increases, lead the technical working group facing off to UBS manager-in-charge and crisis teams
- To co-partner with the vendor on the Problem Management process to prevent recurrence, proactively identify environment risks, and drive ongoing service improvement
- Be responsible for the internal UBS communication of progress and achievement, while working with other UBS IT partners on their responsibility toward Production Stability
- To act as the Networks Service Delivery relationship manager interface for UBS departments seeking discussion concerning Networks
- Work with the central UBS PMO on projects, programs, and presentations that will be communicated across UBS departments including Application Development, Infrastructure Service Leads, and Business Managers (COO, BMs)
As the ideal candidate you have:
- A deep understanding of Network technology – you must be able to understand the technical issues you will face and determine if appropriate actions are being taken
- Strong problem solving skills to deduce relevant information from multiple data sources
- Excellent vendor management skills and experience to support this
- Prior experience with Infrastructure management highly desirable
- Excellent verbal and written communication skills at a management level
- Strong planning and organizational skills
- The ability to provide clear and concise reporting, presentations and communications to Senior IT management
- ITIL certification would be advantageous
UBS can offer you an environment geared towards performance, attractive career opportunities, and an open corporate culture that values and rewards the contribution of every individual.
Want to further your career in an organization where your contribution can make a difference? Apply now at www.ubs.com/careers. We look forward to hearing from you.
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.