Technical Client Support Analyst – Singapore Based recruitment
OpenLink Financial
With over two decades of steady growth behind us, and with exciting innovations and enhancements ahead in the future, OpenLink provides constantly evolving market solutions to a global client base that includes energy and commodity companies, financial services firms, multinational corporations, public utilities, hedge funds and central banks.
Our solutions can be grouped within four broad categories;
• Financial Institutions and Capital Markets
• Corporations and Non-Financial Institutions
• Agricultural Products, CPG, Food and Beverages and Manufacturing
• Energy, Commodities, Extraction and Production Industries
Our solutions address both technical and business requirements, facilitating the conversion of labor-intensive front- through back-office tasks into highly efficient and automated processes. OpenLink's flexible and configurable market solutions empower traders to trade smarter, risk managers to monitor with confidence, and operations professionals to manage efficiently.
Due to rapid expansion, we are now seeking Technical Client Support Analyst to be based in Singapore.
TECHNICAL CLIENT SUPPORT ANALYST (Ref No.: TSA/05-12)
A technical client support analyst primary responsibility will be for deployment, implementation and support of OpenLink's Endur (Energy) and Findur (Financial) Trading and Risk Management Systems.
This position requires exceptional organization, communication, planning and technical skills along with the ability to manage client expectations. Proven ability required to quickly solve complex technical issues covering all facets of project and software lifecycles.
Technical skills range from understanding SQL language, JAVA scripting, infrastructure design, and relational database design/administration is a must. Sales support (RFP responses, on-site sales demonstrations) as well as additional tasks will be required to support OpenLink products and clients.
Requirements:
• Minimum a Bachelor’s Degree qualification
• Possesses a special interest in complex software solutions
• Proven Track record of strong client facing skills (min. 12 month)
• Strong analytical, presentation, writing, communication and problem solving skills
• A self-motivated team player, willing to learn OpenLink SW and any related new technologies
• Advanced knowledge in MS Windows / MS Office products
• Solid understanding of software deployment, i.e., dlls, memory management, paths
• Knowledge of Technical Programming Concepts and Database Management
• Understanding of UNIX operating systems
• Solid understanding of network/IT infrastructures, i.e., multicasting, server class hardware
• Working knowledge of programming languages, JAVA, .NET
• Working knowledge of API, SOA, Middleware, etc.
• Excellent command of English language (written and spoken) is a requirement
• Experience in Financial or Energy Trading and Risk Management Systems is a plus
Responsibilities:
• Providing Technical/Business IT support and answering related queries for Endur and/or any other Openlink software products.
• Executing client specific or generic technical concepts for installation, upgrade configuration, setup and deployment of various technical products
• Support for deployment and release management on specific client
• Taking ownership of client problems and proactively dealing with them.
• Technical error analysis and investigation based on issues reported by the client.
• Close communication with various functional groups within the whole company.
• Onsite analysis and troubleshooting of client issues
• Deployment and installation of the software
• Requirements analysis
• Responsible for client facing communication and daily service request management
Qualified candidates should email their CV plus current and expected salary details to recruitment@olf.com,
for the attention of Sonia Liew, HR Manager.
*We regret that only shortlisted candidates will be notified*
**NO AGENCIES**