Infrastructure Support Analyst recruitment
Aladdin Technology
The Aladdin trading and risk management system, used internally at BlackRock and by BlackRock Solutions (BRS) clients, enables customers to manage over $5 trillion in financial assets. Aladdin is central to our technology strategy, unifying BlackRock by providing everyone with a common language and a central point of reference for our investment activities globally.
The Aladdin and Application Engineering teams within the Aladdin Technology group use the latest technologies to design and develop applications that make up the firm's investment management platform. The systems support the full lifecycle of the investment management process, from quantitative risk management to order entry, trade routing and settlement.
Team Overview
Client Technical Services (CTS) manages large, complex cross-department technology initiatives, Aladdin implementations and disaster recovery testing. CTS works with Core Systems Operations, Application Development and Technology Infrastructure to implement new technologies in support of Aladdin. CTS provides support for BlackRock Solutions and its clients through all phases of sales, implementation and operational life cycles. CTS manages the Command Center, a 24/7 operations center that monitors all Aladdin performance and provides escalation and remediation of issues reported by BRS or Tecnology Operations.
Role Responsibility
Key responsibilities of the candidate are as follows:
• Manage Command Center for specific period of time, daily
• Remediate issues on Command center by coordinating between Solution Center, Production Operations and technical support teams
• Provide Level 2 support for Aladdin technical issues - own the technical issue through remediation
• Work with Solution Center and Relationship managers to solve users technical issues
• Escalate outages to an emergency bridge, then manage the outage until service is restored
• Manage the daily interactions of the Incident Problem Management process at BlackRock :
• Creating / Updating / Closing of Incident records
• Generation and distribution of daily incident meeting reports
• Run daily incident meeting and follow up on incident root cause and long term resolution
• Generate weekly, monthly and quarterly metric reports
• Work with Change Management to review changes that impact Aladdin and participate in schedule
• Manage implementation of systems enhancements including coordination of changes during change windows
• Support Business Development by providing demo support
• Manage the build and delivery of Aladdin client environments
• Participate in Disaster recovery testing, managing the recovery efforts of operational teams
• Other tasks as directed by supervisor
Experience
The candidate is expected to possess and be able to demonstrate the following:
• Self-motivated with the ability to work independently.
• Experience with users and clients in a technical service role or environment
• Excellent organization skills
• Self-directed, effective at prioritizing tasks, managing time and getting things done
• Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organization.
• Persistent and persuasive; able to encourage busy people to follow through on deliverables.
• Skilled in MS office applications including Outlook, PowerPoint, Excel, Word, and Project.
Skills
Aladdin Technology
The Aladdin trading and risk management system, used internally at BlackRock and by BlackRock Solutions (BRS) clients, enables customers to manage over $5 trillion in financial assets. Aladdin is central to our technology strategy, unifying BlackRock by providing everyone with a common language and a central point of reference for our investment activities globally.
The Aladdin and Application Engineering teams within the Aladdin Technology group use the latest technologies to design and develop applications that make up the firm's investment management platform. The systems support the full lifecycle of the investment management process, from quantitative risk management to order entry, trade routing and settlement.
Team Overview
Client Technical Services (CTS) manages large, complex cross-department technology initiatives, Aladdin implementations and disaster recovery testing. CTS works with Core Systems Operations, Application Development and Technology Infrastructure to implement new technologies in support of Aladdin. CTS provides support for BlackRock Solutions and its clients through all phases of sales, implementation and operational life cycles. CTS manages the Command Center, a 24/7 operations center that monitors all Aladdin performance and provides escalation and remediation of issues reported by BRS or Tecnology Operations.
Role Responsibility
Key responsibilities of the candidate are as follows:
• Manage Command Center for specific period of time, daily
• Remediate issues on Command center by coordinating between Solution Center, Production Operations and technical support teams
• Provide Level 2 support for Aladdin technical issues - own the technical issue through remediation
• Work with Solution Center and Relationship managers to solve users technical issues
• Escalate outages to an emergency bridge, then manage the outage until service is restored
• Manage the daily interactions of the Incident Problem Management process at BlackRock :
• Creating / Updating / Closing of Incident records
• Generation and distribution of daily incident meeting reports
• Run daily incident meeting and follow up on incident root cause and long term resolution
• Generate weekly, monthly and quarterly metric reports
• Work with Change Management to review changes that impact Aladdin and participate in schedule
• Manage implementation of systems enhancements including coordination of changes during change windows
• Support Business Development by providing demo support
• Manage the build and delivery of Aladdin client environments
• Participate in Disaster recovery testing, managing the recovery efforts of operational teams
• Other tasks as directed by supervisor
Experience
The candidate is expected to possess and be able to demonstrate the following:
• Self-motivated with the ability to work independently.
• Experience with users and clients in a technical service role or environment
• Excellent organization skills
• Self-directed, effective at prioritizing tasks, managing time and getting things done
• Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organization.
• Persistent and persuasive; able to encourage busy people to follow through on deliverables.
• Skilled in MS office applications including Outlook, PowerPoint, Excel, Word, and Project.