Inside Product Specialist II Job in Buffalo Grove, Illinois US
Inside Product Specialist II
Principal Accountabilities - Inside sales role, which primarily takes requests via email or on an inbound phone queue and sells direct to the consumer. - Responds to customer inquiries. - May direct customers to website or other company resources for information. - Works effectively in a team environment. Knowledge, Skills, and Abilities - Learning a broad range of Dell technology, products, and services and is able to identify how these products and services align to customer needs. - Able to explain technical, industry, and market facts to position Dell as a competitive solution. Cooperates and collaborates with colleagues, cross-functionally, to support the sales process. - Understands the administrative and operational requirements of the job. - Demonstrates good judgment in analyzing information to make routine decisions. - Follows up with occasional outbound calls. Guidance - Normally receives no instruction on routine work and receives general instructions for new sales activities. - Follows protocols. - Receives periodic supervision on new assignments. - Work guided by assignment objectives. - Typically establishes own priorities within guidelines. - Regularly adjusts to multiple demands and shifting priorities. - May provide procedural guidance to others. - Independently gathers resources and information needed to complete sales activities.