Inside Sales/Telesales/Telemarketing Agent/Call Centre Rep Job in Toronto M1B 5N1, Ontario Canada

ABOUT ZEDD CUSTOMER SOLUTIONS:

Zedd Customer Solutions is a large Canadian owned and operated Outsource Contact Centre Services provider.  Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact centre professionals.   We understand our clients’ need for outstanding management of their customer relationships and are fully committed to exceeding their expectations in all aspects of our solutions.


POSITION SUMMARY:

Located in the Markham Rd. and Hwy 401 neighbourhood on Milner Ave the Outbound Sales Agent shall make and/or receive telephone calls on behalf of our well known clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Telesales Representative is expected to meet and/or exceed established sales targets.  Full training is provided and paid for.

ESSENTIAL FUNCTIONS:  

·         Places and/or receive calls to/from existing customers.

·         Consistently meet established program sales targets.

·         Provide exceptional sales and customer service levels and maintain a high rating on quality monitoring tests.

·         Accurately input, retrieve and access information regarding a customer directly from our client’s database.

·         Resolve customer concerns immediately and effectively. Displays professionalism and courtesy at all times.

·         Quickly and accurately answer customer questions with a full knowledge of features and benefits of products and services.

·         Follows company policies and procedures.

·         Offers feedback to program supervisor for ways of improving results.

·         Basic computer skills and accurate data entry.

·         Attends and actively participates in all required training programs.

·         Report suspected security incidents to their immediate supervisor or the compliance/security manager with the understanding that all reports shall be kept confidential.

·         Assumes other duties as assigned by Team Leader.

 

EDUCATION:

·         High School diploma or equivalent is an asset.

 

PREREQUISITES:

·         Strong interpersonal and communication skills.

·         The ability to effectively translate complex information into common terms. 

·         Ability to demonstrate initiative.

·         Quick to adapt to changes within the job.

·         Work well with others.

·         Accuracy when performing all work assignments.

·         Works with a positive attitude that reflects favorably upon the company.

 

COMPENSATION:

 

·         Target income of $13-$15/HR ($12.00/HR + bonus/incentive)

·         Benefits available

·         Paid Training

 

 

Qualified Candidates should forward their information to tocareers@zeddsolutions.com

In the subject line, please note: Inside Sales Agent

 

 We wish to thank all applicants for their interest and effort in applying for this position, however; only candidates selected for interviews will be contacted. For more information check out our website at www.zeddsolutions.com

 

 

Zedd Customer Solutions is an equal opportunity Employer