Investment Sales Quality Manager recruitment
Job Purpose:
Investment Sales Quality Manager for IPB
Job Background/context:
Citibank IPB is a preferred wealth management centre for CitiGold clients residing in various countries such as Russia, Turkey, Israel, Greece, UAE, Mexico, Czech, Hungary, Romania, Poland South Africa, Nigeria. For a growing business the Investment Sales Quality Manager will be performing a quality control and training function to ensure IPB Sales meet the standards stated in the Sales Process and T C Scheme.
Solid reporting line is to Investment Sales Quality Head.
Key Responsibilities:
- Person will be responsible for carrying out a quality control function relating to the competence function in the IPB Sales/Service and Portfolio Councillor teams. The person will be responsible for
- Reviewing and analysing monthly sales data, ensuring in line with Citigroup internal policies, standards (Retail Distribution of Investment Products and Services Policy, Offshore Wealth Services Policy), regulatory requirements and IPB Suitability Guidelines, providing monthly feedback on results to Leadership Team
- Developing and improving training, including on-boarding for new starters and training experience, for all members of the sales teams
- Ensuring training materials are approved by compliance and at least match standards required by Citi Academy Level 1 and 2 (CIA1 and CIA2)
- Ensuring the Sales process and associated call note templates continue to accurately reflect the needs of the business and are approved by Legal Compliance
- Monitoring sales performance with regards to investment compliance
- Preparing the Investment Supervisory Committee (ISC) deck on a monthly basis and lead the ISC Meetings, issue the meeting minutes and follow up pending / agreed actions with the related unit/function.
- Maintaining records of rule breaches and ensuring appropriate plans are in place to prevent reoccurrence
- Ensuring in conjunction with the Compliance team that the Training and Competence Policy satisfies Regulatory standards
- Ensuring Treating Customers Fairly principles are fully embedded as a core principle
- Ensures the maintenance of records of evidence to demonstrate compliance with Training and Competence Policy with the assistance of the Training and Competence Officer
- The incumbent will be responsible to support the Investment Sales Quality Officers and TC Officer/s on their day to day tasks and assignments and provide effective and efficient coaching to them.
- Monitoring Compliance with Offshore Wealth Services Policy in lieu of IPB Suitability Guideline.
- In line with arms length from sales, the incumbent will also be responsible for tracking and monitoring quality of sales, regulatory/compliance adherence including TC, Compliance and RDIP and present results of such monitoring to Senior Management to help take appropriate actions.
- Supporting Investment Sales Quality Head in all kind of investment sales and control related matters as well as leveraging administrative functions related to investment sales and control activities
- This will be undertaken by
- The completion of the monthly audit of investment trades, including call monitoring
- The completion of monthly sales surveillance report analysis and reporting to the Investment Supervisory Committee
- Acting as Supervisor for non Threshold Competent employees providing coaching, guidance and feedback as necessary
- Delivery of training for new starters and established Relationship Managers in coordination with TC Manager.
Development Value:
In a very internationally diverse sales team, this person will have exposure to international markets and have experience in managing requirements from both sales and compliance and act as an interface between the two functions.
Skills
Knowledge/Experience:
- Excellencet knowledge on UK regulations in investment compliance
- Good understanding of investment sales in a regulated market
- Familiarity with investment products and relevant applications (Bloomberg)
- Previous experience in or working with Compliance/Audit function preferred
Skills:
- Very good team player with positive attitude
- Very good organisational and communication skills
- Preferably fluent in any of the following languages (Russian/ Turkish/ Spanish/ Hebrew /Greek/ Arabic)
- Ability to work well under pressure
Qualifications:
- External certifications recognised by the FSP (e.g. IMC, IAD) (preferred)
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. Candidates who do not meet the certification requirement and other required qualifications must demonstrate willingness to complete required assessments successfully within a specified time period.
Competencies:
- Well developed observation and assessment skills
- Coaching and training delivery skills
- Attention to detail
- Analytical skills
- Valuing Diversity:
- Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success.