Investment Service Manager recruitment
Job Purpose:
A Investment Service Manager will provide excellent client service by supporting the onshore Relationship Managers and their clients.
The role requires the ISM to provide product information/portfolio structures, support assistance; whether this is through confirmation/oversight calls, TC support and development of RMs/SRMs, product experience, etc...
The role also requires the ISM to provide solutions and support in the following areas: WARR, forms, credit, facility, profiling, etc.; working with PCs/TSOs
Job Background/context:
Citi International Personal Bank is the preferred centre in EMEA for the provision of International Expatriate Banking and International Wealth Management for clients who wish to hold a proportion of their wealth outside the country they reside in. IPB EMEA services clients in a number of its markets through service centres and the booking centre. CSMs will be based in either London or Jersey and will provide support to RMs/SRMs in service centres who will be responsible for client relationships.
IPB EMEA's core strength has been the diversity in relationship management - appreciating the language and cultural nuances of the Target Market - with this further enhanced through our service centres, and the support and oversight provided by our ISMs in the booking centre.
The business of Offshore Investments Banking is heavily regulated, and all activities must be carried out in accordance with both internal and external regulations and controls.
Key Responsibilities:
- Work with RM/SRM to achieve Contact Rate targets
- Support RM/SRM for CPC clients when they require assistance and service
- Ensure compliance with all legal and regulatory requirements in line with the policies of the IPB where engaged
- Work with RM/SRM to ensure KYC reviews and EDD completion is accurate and up to date. Ensure disposition of AML alerts are dealt with in a timely manner. Understand that there is NIL tolerance for out of date/ expired AML/EDD requests
- Ensure AML/Compliance guidelines are adhered to and in coordination with respective RM/SRMs and maintain document deficiencies to a minimum and escalate related S/RM where required immediately
- Provide innovative support in marketing strategies - by engaging with and obtaining client
- In conjunction with RM/SRM and CSO support the client On-Boarding process to ensure accounts opened and client is contacted within agreed service standards
- Assist and the R/SRM in formulating and executing sales strategies for formulating strategies - work with PCs and SMEs (on PICs/Trusts, etc.) to deliver the highest product solution/service
- Be responsible for mass marketing exercises like emailing client offers (MGM) and follow up with calls
- Be responsible for Service/Sales quality within their area of responsibility including inputs on Maximiser (where appropriate and within suitability guidelines)
- Work with specialists and support team in conjunction with RM/SRM to implement client decisions
- In conjunction with RM/SRM, Work closely with the onshore IPB S/RMs and onshore Citi businesses and support initiatives to generate new business with key focus on MGM, and service existing clients
- Support RM/SRMs to follow the Suitability Guideline requirements as set out within their areas of responsibility e.g. by working out WARR calculations in line with suitability, credit approvals, facility letters, suitability letter, Citiplanner inputs, following upon discrepant docs
- Adherence to a robust control environment within which staff carry out their duties, ensuring effective self-monitoring
- of activities that will satisfy internal control standards and ensure compliance with all external regulatory requirements
- in all aspects of work
- Others as required by the Department to ensure smooth functioning of relationship/service management
- (*) This position is not SIP eligible but DIRA eligible.
Development Value:
- The role provides an excellent opportunity to work with IPB's clients and their requirements. It offers the candidate opportunity to move into a Sales Management, specialist t function roles (Product, PC ISQ)
Skills
Knowledge/Experience:
- Proven experience working in a servicing role within the Financial Services sector (Wealth management experience preferred).
- Demonstrates extensive knowledge of all IPB banking systems, platforms and capabilities.
- A Solid knowledge of banks products and regulatory requirements is a must.
- Proven experience in a front office environment dealing directly with clients.
Skills:
- Fluency in spoken and written English, other languages an advantage.
- Excellent communication skills
- Ability to cope with ambiguity change - high adaptability.
- Ability to challenge status quo and continuously optimize processes and tasks in own area of responsibility.
- Strong communication skills.
- Pro-active, initiative and driven
Qualifications:
- Preferably university graduate
- Citi certified - already acquired or willing to be certified within 3 months of joining
- External certifications recognised by the Financial Skills Partnership (FSP) (e.g. FPC, IMC 1, CeFA 1, IAD 1) required.
- RDR compliant or JFSC equivalent requirement by Q3, 2012
Exceptional candidates which do not fit this criteria may also be eligible.
Competencies:
- Ability to prioritize and manage multiple deadlines, work to tight schedules and provide a fast and efficient turnaround of tasks and problem resolutions.
- Ability to build effective working relationships across hierarchal levels and functions.
- Is aware of, and effectively manages, risk and compliance related situations in his/her area
- Numerate, analytical mind, with strong problem-solving skills.
- Attention to detail
- Relationship Building
- Team player - with no 'we vs they' attitude/approach (especially with onshore S/RMs and other staff
- Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.