IT Customer Support Spec II Job
IT Customer Support Spec II (Job Number: 1316724)
Description
The job holder supports all IT-related activities and initiatives at large (more than 1,000 customers) or multiple business sites or facilities, under the supervision of a customer support consultant or relationship manager. S/he implements small to medium sized projects to meet business needs and requirements. S/he provides guidance, assistance, coordination and follow-up on IT problems and ensures resolution, and communicates directly to business on project status and problem resolution. S/he also provides support to a specific group of customers on applications, infrastructure and technology-related activities.
Qualifications
Minimum 3 - 5 years of technical and customer-support experience required. Job holder must understand existing technology infrastructure and systems management practices and understand planned platforms, strategies and initiatives and how software/hardware projects and changes impact operations. S/he must know how to anticipate, recognize and resolve technical (hardware, software, application or operational) problems. S/he must also be customer-service oriented and an experienced problem solver who works independently, but seeks assistance when necessary.
Primary Location: Wellesley, MA, US
Internal Jobcode: 05240
Job: Asset Servicing
Organization: GFI Client Service Delivery-HR08950
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