IT DESKTOP SUPPORT SPECIALIST Job in Hsinchu City

IT DESKTOP SUPPORT SPECIALIST #1476848

RESPONSIBILITIES:
- Provides support, installation of hardware/software and recommendations on PC platform.
- Provides quick response and maximum uptime of all users and performs end-user training when necessary
- Be actively involved in coordinating and testing automatic software patching and configuration tools
- Discusses with users the best practices for PC maintenance and performance
- Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building
- Windows Server and Exchange knowledge to do administration and properly route requests to the appropriate group
- Networking TCP/IP knowledge to properly route requests to the appropriate group
- Must collaborate with other IT personnel/departments for escalation, knowledge transfer, joint tasks and to establish standards, procedures and projects
- Oversees desktop support responsibility of IT Help Requests.
- Ensures user needs are met in a timeframe dictated by the customer.
- Ensures IT Help Requests are responded to and closed in a timely manner following the service metrics.
- Directs users to others in the group when responsibilities are outside of immediate responsibilities, but follows up to ensure customer has been taken care of.
- Handles purchasing, distribution, and inventories of PC hardware and software
- Manages systems life cycle within facility to maximize assets utilization

MINIMUM REQUIREMENTS
- 4 years university degree or equivalent experience
- 5 years of working experience in a remote office
- Support experience with Microsoft Windows, Office, Exchange and Outlook is a must
- Support experience within an AD environment
- Experience with Symantec Ghost, MDT, Blackberry and Android
- Experience with internal and external ITIL standards and methodologies desired
- WAN/LAN and Remote Access (VPN) Knowledge
- MCSE and SMS a plus
- Knowledge of scripting
- Creating custom Windows XP install and custom software install a plus
- Ability to effectively multi-task in a high-activity, high-performance atmosphere.
- Excellent written and verbal communication skills in English

Interested in talking with us? Please apply directly at NVIDIA.COM