IT Front / Mid Office Supporter recruitment

Specification of Core Function

First entry point for front office application problems
General functional front office application support
Support traders in their daily work, improve workflow
Collect requests and problems in order to forward them internally or to external vendors when appropriate
Taking care of problem solving process / ticketing system
Providing general IT support to FP Hong Kong in coordination with FP Zurich
VDI and infrastructure support in coordination with FP Zurich

Tasks and Responsibilities

Support sales traders in their daily work
Gather requests / requirements from traders
Forward requests / requirements internally or to software vendors
Keep track of filed requests
Test resolution of implemented requests or proposed solutions by vendors
Solve handling / user issues in Sophis and Orc
Support Mid / Back office with trading related issues
Setup of instruments / portfolios in Orc and Sophis
Monitor quality of static data
Create ad hoc reports / Excel sheets on trader's, sales MO demand
Functional tests of new Orc / Sophis releases
Analyse existing workflows and propose improvements if possible
Keep track of default settings for traders in Orc and Sophis
Liaison with other departments of setup changes / improvements to make sure workflows are not interrupted
Keeps logs maintenance schedule for VDI and infrastructure

Requirements

Minimum three years experience in Front / Back Office IT Banking area
Knowledge of at least one standard mid / back office system (Murex, Summit, Sophis etc.) or in-house developed application and its functionality
Familiar with trading, exchange and settlement workflows for equity instruments (shares, plain vanilla options, structured derivates etc.)
Knowledge of Mid and Back Office workflows (static data, accounting, dividends, split handling, expiration, standing instruction payments etc.)
Excel and Access knowledge is an advantage
Good communication skills
Good technical IT background and analytical skills for first level analysis needed

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