IT Help Desk Associate recruitment

They will also maintain, troubleshoot, and support all aspects of the Norwalk office including software, hardware, and end-user training with strong customer service mentality. 

ESSENTIAL FUNCTIONS:

• Provides prompt Level 1 technical support to end users on a variety of issues by responding to telephone calls, emails, and “in-office” requests.  Logs all requests and escalates to 2nd line of support as necessary.

• Participates in “on-call” after hours support activities.

• Provides remote support services to user base located in remote offices.

• Performs routine maintenance on workstations including service packs, security patches, hot fixes, and software updates.

• Manages user and computer accounts in Active Directory for employee new hiressetups, changes, and terminations.

• Builds and configures desktops using a standard company build for new deployments in

• Installs and maintains standard and industry-specific application software and provides application training. 

• Oversees the maintenance and repairs of all printers, copiers, scanners, and faxes for the Norwalk Office.

• Implements all aspects of employee moves including phones, PCs, monitors, and printers.

• Maintains up-to-date documentation of applications, systems and networking equipment.

• Participates in various migrations and upgrade projects

• Keen customer service mentality.

KNOWLEDGE, SKILLS AND ABILITIES:

• Proficient in Windows XP Professional, Windows 7 desktop operating systems.

• Basic knowledge of Microsoft Active Directory Environment.

• Basic knowledge of network infrastructure and devices. 

• Proficient in most off the shelf applications including Microsoft Office Suite.

• Possesses strong interpersonal skills and effectively communicates with colleagues and employees

• Excellent problem-solving/troubleshooting abilities; includes the appropriate people in the decision-making process. 

• Demonstrates the ability to adapt to rapidly evolving user requirements and advancement in new software, administrative tools and technology.

• Ability to prioritize multiple requests while maintaining a high level of customer service.

• Supports Firm values and treats others with respect and consideration. 

• Works productively in a team environment. 

• Excels in a fast-paced environment while meeting deadlines and executing responsibilities with minimal errors.

• Excellent time management skills.

EDUCATION AND EXPERIENCE:    

• Minimum two years of experience in an IT help or support desk Microsoft Windows environment.

• Associate or Bachelors degree, Technical Certificate or equivalent.

INDEPENDENT ACTION:

Duties are performed independently.  Consults with Manager for direction or when questions arise.